Jay Koller
Reading,PA
Summary
Customer-oriented manager with 20+ years of experience focused on increasing revenues and expanding margin. Adaptive and deadline-oriented consistently executes and completes multiple projects in high-stress environments. Meticulous leader and strategic planner with comprehensive managerial acumen, offering vision and motivational acumen.
Overview
21
21
years of professional experience
Work History
General Manager
Inch's Natural Lawn Care
01.2017 - 06.2023
- Spearheaded operational duties of small business, expanding company prestige across seven counties and $4.8 million in production.
- Managed budget implementations, employee reviews, training, schedules, licensing and permits related to business operations.
- Monitored financial performance, set budgets and controlled expenses to provide financial stability and long-term organizational growth.
- Maximized efficiency by coaching and mentoring personnel on management principles, industry practices, company procedures, and technology systems.
- Led hiring, onboarding and training of new hires to fulfill business requirements.
Operations Manager
Dominion Pest Control
10.2015 - 01.2017
- Supervised operations staff and kept employees compliant with company policies and procedures.
- Developed systems and procedures to improve operational quality and team efficiency.
- Managed inventory and supply chain operations to achieve timely and accurate delivery of services.
- Established and maintained relationships with external vendors and suppliers.
- Generated and implemented strategies to increase sales and profitability.
Lawn and Plant Health Care Manager
Arborist Enterprises
10.2014 - 10.2015
- Trained over new employees on equipment, closely monitoring use for safety and adherence to company protocols.
- Delegated tasks to workers daily, taking into account personal skill levels, daily targets and necessary condition adaptations.
- Adapted daily plans according to weather, staffing levels and client needs to maintain excellent client satisfaction and adhere to timelines.
- Established team priorities, maintained schedules and monitored performance
Lawn Care Specialist
Tomlinson Bomberger
01.2011 - 10.2014
- Monitored, evaluated and diagnosed conditions and issues of trees, shrubs, lawns and flowerbeds for customers.
- Consulted with customers to assess needs and propose optimal solutions.
- Developed lasting customer relationships and rapport network over time.
- Provided education on lawn care products and services to help clients better understand ways to maintain lawns.
Lawn Care Business Owner
Koller Lawn & Tree Care
01.2007 - 12.2010
- Built solid foundation of business acumen, technical skills and proven practices for daily operation.
- Put together realistic budgets based upon costs and fees for successfully operating business.
- Problem solved to overcome obstacles for continued growth and daily success.
- Designed and sold programs for lawn and landscape maintenance, pest management, soil amendments, and other related services for customers.
Lawn Care Technician
Tomlinson Bomberger
03.2002 - 01.2007
- Applied pesticides, fertilizer and other nutrients to lawns to promote healthy growth in a safe and responsible manner as described by product labels.
- Built relationships and rapport with customers in my designated territory, treating my route as my own personal small business.
- Operated varied types of lawn care vehicles and equipment, following manufacturer's safety and use protocols to prevent accidents, misuse and proper calibration.
- Volunteered to work in other departments to gain knowledge of all aspects of landscape services offered by the company.
Education
Bachelor of Science - Turfgrass Science
Pennsylvania State University
University Park, PA12.2001
Skills
- Problem Resolution
- Safety Assurance
- Team Oversight
- Product Analysis
- Strategic Planning
- Customer Service
Timeline
General Manager
Inch's Natural Lawn Care
01.2017 - 06.2023
Operations Manager
Dominion Pest Control
10.2015 - 01.2017
Lawn and Plant Health Care Manager
Arborist Enterprises
10.2014 - 10.2015
Lawn Care Specialist
Tomlinson Bomberger
01.2011 - 10.2014
Lawn Care Business Owner
Koller Lawn & Tree Care
01.2007 - 12.2010
Lawn Care Technician
Tomlinson Bomberger
03.2002 - 01.2007
Bachelor of Science - Turfgrass Science
Pennsylvania State University
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