Jay Lagana
Bulls Gap,TN
Summary
Professional driver prepared for role focused on efficient and timely deliveries. Brings valuable experience in route planning and customer service, ensuring reliable and consistent performance. Known for strong team collaboration and flexibility to adapt to changing schedules and tasks.
Overview
17
17
years of professional experience
1
1
Certification
Work History
Notary Signing Agent
Self-Employed
12.2024 - Current
- Enhanced client satisfaction by efficiently managing loan signing appointments and providing clear explanations of documents.
- Reduced errors in document processing by meticulously reviewing each document prior to obtaining signatures from parties involved.
- Demonstrated commitment to ethical practices by adhering to the National Notary Association Code of Professional Responsibility at all times.
- Ensured timely completion of signings by effectively coordinating schedules with clients, title companies, and lenders.
Driver
FTHRA
05.2024 - 12.2024
- Provided exceptional customer service by being courteous, professional, and helpful during interactions with clients at pick-up/drop-off locations
- Maintained cleanliness inside the vehicle by regularly cleaning the interior surfaces
- Completed daily pre-trip inspections according to DOT regulations
- Adhered to company policies regarding vehicle maintenance schedules for regular servicing and repairs as needed
- Performed routine vehicle inspections before each trip to identify any maintenance issues or potential hazards
- Followed all relevant traffic laws and safety regulations.
- Utilized GPS and other navigation tools to plan routes and stay on schedule.
- Cleaned and maintained vehicle and assessed vehicle for damage after each shift.
- Developed strong relationships with clients, fostering trust through professionalism and reliability in transportation services provided.
Delivery Driver/Warehouse
Habitat For Humanity
09.2023 - 02.2024
- Drive box truck for large bulk donation pickups throughout multiple counties
- Work in warehouse to organize and prepare items for the store
- Maintaining cleanliness of truck
- Assist customers with donation drop offs at the store when not on road
- Ensured the safety of all goods transported by securing loads properly and following best practices for handling fragile items.
- Inspected and maintained delivery vehicles regularly to keep in safe working order.
- Supported warehouse operations when needed, contributing to a well-rounded understanding of company logistics processes.
Public Safety Dispatcher
Lee Health
06.2022 - 06.2023
- Answer incoming calls to the dispatch center
- Dispatched Public Safety Officers
- Monitor CCTV cameras
- Monitor Hugs system ( Infant Alarms )
- Monitor Fire panel
- Enter all dispatched calls into a computer dispatch system
- Review camera footage when needed
- Responded promptly to emergency situations such as medical emergencies, disturbances, or security breaches
- Participated in training programs on topics such as crisis intervention techniques, de-escalation strategies, and first aid/CPR
- Utilized computer systems for incident reporting purposes including detailed documentation of events and actions taken
- Monitored alarm systems (e.g., intrusion alarms) responding quickly when triggered; investigated potential threats/risks
Delivery Driver (part-time)
FedEx Express
03.2021 - 06.2022
- Delivered packages to customer doorsteps and business offices.
- Completed on-time deliveries by choosing best and most efficient routes.
- Improved customer satisfaction by ensuring timely and accurate deliveries of products.
- Read maps, followed oral, and written instructions and used GPS technology to make deliveries.
- Operated vehicle safely in highly congested areas with no traffic violations.
- Completed rush deliveries on tight timetables to satisfy customer needs.
- Maintained upbeat, positive attitude in busy, customer-focused environment.
- Loaded truck and properly secured items to prevent damage for deliveries.
Public Safety Officer
Lee Health
10.2018 - 06.2020
- Patrolled assigned areas on foot or by vehicle.
- Maintained accurate records of incidents and actions taken during shifts, contributing to effective communication between team members and supervisors.
- Participated in ongoing training sessions to stay up-to-date on best practices in public safety operations and procedures.
- Utilized conflict resolution skills to de-escalate tense situations involving disputes.
- Prepared reports on public safety activities and initiatives, contributing to decision-making processes for resource allocation and strategic planning.
- Utilized clear communication and interpersonal skills to build relationships with citizens.
Delivery Driver
Staples
04.2017 - 10.2018
- Delivered packages and goods to customers in a timely and efficient manner
- Maintained accurate records of deliveries, including time of delivery, recipient's name, and any special instructions
- Adhered to all traffic laws and regulations while operating company vehicles
- Performed routine vehicle inspections before each shift to ensure proper functioning of brakes, lights, tires, etc
Seasonal Driver
United Parcel Service
10.2016 - 01.2017
- Delivering of packages, residential and businesses between 25-70lbs
- Customer service and excellent driving skills
Corrections Officer
Bucks County Corrections
09.2008 - 06.2016
- Supervised block units of 90 offenders monitoring day to day activities
- Daily search and check of cells for contraband
- Ability to write understandable and readable reports
- Operates security control centers, regulates movement of individuals between areas of the prison/community corrections
- Maintains telephone, public address and electronic communications; and maintains current records of offender population and their whereabouts
- Transport offenders to and from specialized appointments and or hospitals
Education
High school diploma -
Hamilton High West
Township of Hamilton, NJ06.1994
Skills
- Delivery Driver Experience
- Driving
- Box Truck
- Time management
- Attention to detail
- Problem-solving
- Multitasking
- Organizational skills
- Valid Driver's license
- Positive attitude
- Dependable and reliable
- Punctual and reliable
Certification
- D.O.T Medical card January 2024 to January 2026
- Certified Notary Public January 2024 to August 2027
- F Endorsement August 2023 to Present
- Driver's License
- CPR Certification May 2024 to May 2026
Timeline
Notary Signing Agent
Self-Employed
12.2024 - Current
Driver
FTHRA
05.2024 - 12.2024
Delivery Driver/Warehouse
Habitat For Humanity
09.2023 - 02.2024
Public Safety Dispatcher
Lee Health
06.2022 - 06.2023
Delivery Driver (part-time)
FedEx Express
03.2021 - 06.2022
Public Safety Officer
Lee Health
10.2018 - 06.2020
Delivery Driver
Staples
04.2017 - 10.2018
Seasonal Driver
United Parcel Service
10.2016 - 01.2017
Corrections Officer
Bucks County Corrections
09.2008 - 06.2016
High school diploma -
Hamilton High West
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