Jay Lightfoot
Planet Fitness
Clayton,NJ
9
years of professional experience
Experienced with team leadership, operational management, and customer service excellence. Utilizes strategic planning and problem-solving skills to enhance team productivity and service quality. Always looking forward to new opportunities to enhance my skills and work knowledge.
Work History
Assistant Manager
5 Years 6 Months- Led team in implementing operational strategies, enhancing member experience and satisfaction.
- Developed training programs for staff, ensuring consistent service quality and adherence to brand standards.
- Managed inventory systems, maintaining optimal stock levels and minimizing waste through effective ordering practices.
- Coordinated promotional campaigns, driving member engagement and membership sales through targeted initiatives.
- Analyzed customer feedback data to identify trends and implement improvements in service delivery.
- Oversaw compliance with health and safety regulations, ensuring a safe environment for staff and members alike.
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Collaborated with the management team to develop strategic plans for business growth and improvement.
- Promoted teamwork within the workplace by encouraging collaboration among staff members on various project tasks.
Seasonal Worker
2 Months- Assisted in inventory management by organizing stock and maintaining accurate product displays.
- Provided exceptional customer service, addressing inquiries and resolving issues effectively.
- Maintained cleanliness and organization of the sales floor to create a welcoming shopping environment.
- Developed strong relationships with coworkers through effective communication skills, fostering teamwork within our group.
- Contributed to a positive work environment by maintaining a professional demeanor and upbeat attitude throughout the busy holiday season.
- Handled high-pressure situations effectively by remaining calm and focused during peak seasonal times, allowing for the swift resolution of customer inquiries and concerns.
- Provided exceptional customer service, addressing inquiries and resolving issues in a timely manner.
- Enhanced customer satisfaction by providing efficient and friendly service during peak holiday seasons.
- Demonstrated flexibility by adapting to varied work schedules as needed during peak seasons, ensuring adequate staff coverage at all times.
- Assisted in maintaining a clean and organized store environment, resulting in increased sales and positive customer feedback.
- Assisted with seasonal merchandising efforts by rearranging shelves and creating visually appealing displays that attracted customer attention.
- Supported inventory management tasks by conducting regular stock checks and updating records accordingly.
- Communicated with coworkers and management to report challenges.
Sales Associate
2 Months- Enhanced customer satisfaction through effective product knowledge and assistance.
- Managed inventory levels, ensuring timely restocking of merchandise.
- Trained new associates on sales techniques and store policies.
- Collaborated with team members to achieve daily sales goals consistently.
- Implemented efficient checkout procedures, reducing wait times for customers.
- Analyzed customer feedback to recommend improvements in service delivery.
- Led seasonal staff training sessions, fostering a cohesive team environment.
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Helped customers locate products and checked store system for merchandise at other sites.
- Answered customer questions about sizing, accessories, and merchandise care.
- Rotated stock and restocked shelves to maintain product availability and store appearance.
- Engaged with customers to build rapport and loyalty.
- Solved customer challenges by offering relevant products and services.
- Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
- Assessed customer needs and utilized suggestive selling techniques to drive sales.
- Engaged with customers to effectively build rapport and lasting relationships.
- Achieved monthly sales targets consistently by implementing effective sales strategies and maintaining a high level of product knowledge.
Bakery Assistant
2 Months- Assisted in daily preparation of cheesecake ingredients, ensuring freshness and quality.
- Maintained cleanliness and organization of baking station to comply with health regulations.
- Supported head baker in executing production schedules, enhancing workflow efficiency.
- Collaborated with team members to improve operational processes and streamline production tasks.
- Maintained clean, organized kitchen to maximize efficiency and food safety.
- Washed dishes and sanitized prep area at end of each shift.
- Stored, labeled, and replenished supplies in compliance with food safety regulations.
- Arranged bakery displays to showcase baked goods, cakes, and pies to drive product sales.
- Decorated baked goods and designed visually appealing displays of finished products.
- Operated commercial kitchen equipment and tools.
- Upheld cleanliness standards within the bakery area, ensuring a safe and sanitary workspace for food preparation.
- Packaged customer purchases with care and strong organizational skills to facilitate easy carrying and prevent product shifting.
- Lifted and moved items weighing over 25 pounds using proper lifting techniques.
Pizza Chef
5 Months- Crafted high-quality pizzas using traditional recipes and fresh ingredients.
- Managed pizza preparation stations to ensure cleanliness and efficiency.
- Trained new staff on pizza-making techniques and kitchen safety protocols.
- Monitored inventory levels, ensuring timely replenishment of ingredients.
- Collaborated with kitchen team to streamline order processing during peak hours.
- Operated pizza oven and other kitchen equipment safely to protect team members from harm and equipment from damage.
- Maintained a clean workspace, ensuring compliance with health and safety regulations for food handling.
- Reduced food waste by efficiently managing pizza ingredients and rotating stock regularly.
- Enhanced customer satisfaction by crafting high-quality pizzas and maintaining consistency in taste and presentation.
- Worked closely with front-of-house staff to ensure seamless communication between the kitchen and dining area for accurate order fulfillment and timely service delivery.
- Managed high-pressure situations during peak hours, maintaining focus on efficient service and consistent product quality.
- Demonstrated excellent time-management skills by coordinating multiple tasks simultaneously while meeting strict deadlines.
- Wiped down counters and food prep stations using bleach and clean cloths.
- Prepared raw materials for cooking by cutting vegetables and preparing dough.
- Maintained pizza-making and kitchen equipment to keep items in good working condition and kitchen operating smoothly.
- Topped pizzas with right ingredients based on orders utilizing recipe-directed amounts and distribution methods.
- Followed food safety and sanitation guidelines to prevent foodborne illnesses and promote customer health and safety.
- Handled customer complaints professionally to prevent negative reviews or loss of business.
- Used pizza cutter to slice pizzas according to size and customer specifications.
- Handled cash register operations by applying coupons, giving customer totals, and processing cash and credit card payments.
- Learned and memorized menu items and specials to provide accurate and up-to-date information to kitchen staff.
- Used kitchen equipment safely and reduced risk of injuries and burns.
- Followed company recipes and production standards to satisfy customers.
- Reduced customer waiting by batch cooking popular items during rush times.
Seasonal Worker
1 Year 1 Month- Collaborated with team members to ensure efficient store operations during peak seasons.
- Completed cashier duties efficiently, ensuring accurate transactions and a pleasant checkout experience for customers.
- Assisted with the setup and takedown of promotional displays, contributing to an increase in overall seasonal sales.
- Ensured accurate pricing of merchandise through diligent price tag verification, reducing discrepancies at the point of sale.
- Maintained excellent product knowledge, enabling prompt assistance to customers seeking specific items or recommendations.
Cashier
7 Months- Crafted high-quality pizzas using traditional recipes and fresh ingredients.
- Managed pizza preparation stations to ensure cleanliness and efficiency.
- Trained new staff on pizza-making techniques and kitchen safety protocols.
- Monitored inventory levels, ensuring timely replenishment of ingredients.
- Collaborated with kitchen team to streamline order processing during peak hours.
- Operated pizza oven and other kitchen equipment safely to protect team members from harm and equipment from damage.
- Maintained a clean workspace, ensuring compliance with health and safety regulations for food handling.
- Reduced food waste by efficiently managing pizza ingredients and rotating stock regularly.
- Enhanced customer satisfaction by crafting high-quality pizzas and maintaining consistency in taste and presentation.
- Worked closely with front-of-house staff to ensure seamless communication between the kitchen and dining area for accurate order fulfillment and timely service delivery.
- Managed high-pressure situations during peak hours, maintaining focus on efficient service and consistent product quality.
- Demonstrated excellent time-management skills by coordinating multiple tasks simultaneously while meeting strict deadlines.
- Wiped down counters and food prep stations using bleach and clean cloths.
- Prepared raw materials for cooking by cutting vegetables and preparing dough.
- Maintained pizza-making and kitchen equipment to keep items in good working condition and kitchen operating smoothly.
- Topped pizzas with right ingredients based on orders utilizing recipe-directed amounts and distribution methods.
- Followed food safety and sanitation guidelines to prevent foodborne illnesses and promote customer health and safety.
- Handled customer complaints professionally to prevent negative reviews or loss of business.
- Used pizza cutter to slice pizzas according to size and customer specifications.
- Handled cash register operations by applying coupons, giving customer totals, and processing cash and credit card payments.
- Learned and memorized menu items and specials to provide accurate and up-to-date information to kitchen staff.
- Used kitchen equipment safely and reduced risk of injuries and burns.
- Followed company recipes and production standards to satisfy customers.
- Reduced customer waiting by batch cooking popular items during rush times.
Education
No Degree - Psychology
- 3.6 GPA
High School Diploma
- Relevant Coursework: Human Life Skills & Money Management
Skills
Customer service
Money handling
Team leadership
Decision-making
Problem-solving
Time management
Team motivation
Task delegation
Conflict resolution
Retail operations
Team building
Policy enforcement
Multitasking and organization
Strategic thinking
Adaptability and flexibility
Verbal and written communication
Inventory management
Closing oversight
Computer skills
Problem resolution
Multitasking Abilities
Active listening
Staff training
Timeline
Seasonal Worker
Vans
11.2023 - 01.2024Read More
Sales Associate
Spirit Halloween Super Store
09.2021 - 11.2021Read More
Bakery Assistant
Yhanne's House of Cheesecakes
07.2021 - 09.2021Read More
Assistant Manager
Planet Fitness
01.2021 - 07.2026Read More
Pizza Chef
Nicks Pizzeria
10.2019 - 03.2020Read More
Seasonal Worker
Dollar Tree
11.2018 - 12.2019Read More
Cashier
Acme Markets, Inc
11.2017 - 06.2018Read More
Rowan College At Gloucester County
No Degree from Psychology
Read More
Clayton High School
High School Diploma
Read More