Jay-Lin Roman
Bethlehem,PA
Summary
Upbeat and friendly, with exceptional communication and problem-solving skills. Proficient in managing customer inquiries and conflict resolution, ensuring customer satisfaction through efficient service. Committed to creating positive customer experiences and fostering long-term relationships.
Overview
7
7
years of professional experience
Work History
Customer Service Coordinator
Roseland Eye Care
04.2022 - 01.2024
- Filed claims with vision and medical insurance companies to garner payment for optical services.
- Aided patients in selection of flattering eyeglass frames appropriate for prescription and style preferences.
- Increased sales by effectively communicating the benefits of various lens coatings, materials, and frames to customers.
- Reduced wait times for eyewear adjustments and repairs by efficiently managing the in-store lab and equipment.
- Operated lensometers to orient and mark uncut lenses for eyeglasses.
- Suggested optional items such as lens coatings and lightweight lenses to improve patient experience with eyeglasses.
- Developed expertise in specialized tasks such as edging lenses, repairing frames, and adjusting eyewear for optimal fit and comfort.
- Conducted thorough quality control checks on completed eyewear orders before dispensing them to patients.
- Input patient information and exam findings into electronic medical records system to facilitate accurate record-keeping.
- Assisted with insurance questions, eligibility, and prior authorizations of glasses.
- Contacted patients when eyeglasses or contact lenses arrived in store and assisted with final fitting.
- Established a welcoming environment for patients by maintaining a professional appearance and demeanor throughout each workday.
Optical Assistant
Coventry Optical
01.2017 - 01.2018
- Enhanced customer satisfaction by providing personalized frame and lens recommendations based on individual needs.
- Streamlined patient scheduling with efficient appointment management, resulting in improved patient flow.
- Assisted in increasing sales revenue through exceptional product knowledge and upselling techniques.
- Processed insurance claims accurately and efficiently, maximizing reimbursements for the practice.
- Maintained a clean and organized optical dispensary, ensuring a positive customer experience.
- Improved patient wait times by expediting the check-in process using electronic registration forms.
- Contributed to inventory management, reducing excess stock and ensuring availability of popular items.
- Managed administrative duties with phone reception, appointment scheduling and payment processing.
Education
No Degree - Ophthalmic Science
Raritan Valley Community College
Somerville, NJ06-2018
Skills
- Exceptional Customer Support
- Proficient in Computer Software
- Expertise in Lens Edging
- Adaptable Learner
- Account Management
- Attention to detail
Languages
Spanish
Professional Working
Timeline
Customer Service Coordinator
Roseland Eye Care
04.2022 - 01.2024
Optical Assistant
Coventry Optical
01.2017 - 01.2018
No Degree - Ophthalmic Science
Raritan Valley Community College
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