Jay McKinney
Falling water,United States
Summary
A dedicated Customer Service Professional with practiced interactive skills to deliver premium customer service to clients. Offering collaborative and adaptive skills to work seamlessly with team members in a fast-paced environment to drive the attainment of collective goals.
Overview
19
19
years of professional experience
Work History
Enrollment Specialist
Infocision Managment
Ohio, IL
04.2024 - Current
- Updated, entered, and reviewed customer data.
- Communicated effectively via telephone, email, and in person with prospective customers.
- Enhanced customer service by promptly addressing inquiries and resolving issues in a timely manner.
- Conducted comprehensive applicant interviews to determine eligibility and fit for specific programs.
- Streamlined the enrollment process for increased efficiency and enhanced user experience.
- Understood and thoroughly explained services provided to customers and potential customers.
Front Desk Agent/Night Auditor
Evens Hotel
01.2017 - 01.2020
- Welcomed customers and guests, ascertained their purchasing needs, assisted customers in a friendly and efficient manner, collected payments, verified credit acceptance, balanced cash drawer, monitored lobby and work area, responded to customer inquiries and requests, facilitated correspondence with customers, acted as the site liaison, and worked collaboratively with other staff and managers.
Certified Customer service Specialists
Eastern Account System Inc.
08.2015 - 11.2017
- As certified customer service specialist my responsibilities are providing excellent service to customers before, during, and after their purchase
- Handling inquiries, complaints, and requests in a professional and timely manner, responding to customer inquiries via phone, email, or chat, resolving issues effectively, and making sure customers are satisfied with the service they receive
- Other responsibilities may include processing orders, managing customer accounts, and maintaining accurate customer records
- Strong communication skills, problem-solving abilities, and a customer-centric approach.
Supervisor
Jakes WayBack Burgers
10.2014 - 09.2016
- As a supervisor, I was responsible for overseeing the daily operations of a fast food restaurant or establishment
- My main duties included managing staff, ensuring customer service satisfaction, overseeing food preparation, managing inventory, handling cash transactions, ensuring compliance with health and safety regulations, and creating and managing employee schedules.
Receiving Clerk
Educational Innovation
09.2005 - 12.2010
- Responsible for receiving, inspecting, and recording incoming shipments of goods or materials
- Main duties included verifying the accuracy of shipments, checking for damages or defects, ensuring that received items match purchase orders or invoices, notifying appropriate personnel of any issues, organizing and storing received items, updating inventory records, and maintaining accurate stock levels.
Customer Service Specialist
Interface Talent Network
01.2006 - 06.2008
- Responsible for handling incoming and outgoing phone calls on behalf of the company
- Main duties included answering customer inquiries, resolving complaints, providing information about products or services, responding to customer inquiries through email, chat, or social media platforms, navigating computer systems and databases, handling high call volumes, meeting performance targets, and ensuring customer satisfaction.
Education
Computer Science -
Johnson C Smith University
Charlotte, North Carolina05.2011
High School Diploma -
Richard C. Briggs High School
Norwalk, Connecticut06.2009
Skills
- Sales
- Base-Billing
- Closing (Sales)
- Microsoft Word
- Microsoft outlook
- Microsoft excel
- Microsoft PowerPoint
- Microsoft Teams
- Peripheral Component Interconnect (PCI)
- Public Speaking
- Management
- Innovation
- Customer Service
- Time Management
- Food Preparation
- Communications
- Data analysis
- Digital literacy’s
- Oracle (hotel software)
- Intuit
- Citrix
Timeline
Enrollment Specialist
Infocision Managment
04.2024 - Current
Front Desk Agent/Night Auditor
Evens Hotel
01.2017 - 01.2020
Certified Customer service Specialists
Eastern Account System Inc.
08.2015 - 11.2017
Supervisor
Jakes WayBack Burgers
10.2014 - 09.2016
Customer Service Specialist
Interface Talent Network
01.2006 - 06.2008
Receiving Clerk
Educational Innovation
09.2005 - 12.2010
Computer Science -
Johnson C Smith University
High School Diploma -
Richard C. Briggs High School