Jay Miller
Lancaster,PA
Summary
With a proven track record at BMW of West Chester, I excel in consultative selling and client interaction, leveraging advanced BMW product knowledge to drive top 15% U.S. sales rankings. Recognized for exceptional client retention strategies and industry awareness, I am a dynamic achiever committed to excellence.
Having had BMWs in my family since 1967 ('67 1600 Alpina, which we still own), I grew up in an enthusiast environment. Working in my family's independent shop since I was a kid, BMWs are knitted into my DNA. I currently own several classic and semi-classic BMW models, including a '74 2002 Turbo. The blend of deep BMW history with more than 34 years in dealerships, will allow me to interpret the independent shops with the brand. I bridge the gap that clearly exists between the classic BMW community and the OEM. A new challenge with BMW Classic NA would ignite my passion and assist the brand with re-kindling its' roots.
Overview
34
34
years of professional experience
Work History
Client Advisor
BMW of West Chester
08.2005 - Current
- Assisted in training new team members, sharing best practices and expertise in Client Advisor role.
- Strengthened client relationships through regular communication and proactive follow-up on inquiries.
- Maintained in-depth knowledge of industry trends and products, ensuring accurate guidance for clients.
- Developed strong rapport with clients through active listening and empathetic understanding of their goals and concerns.
Client Advisor
Autohaus Lancaster Porsche, Audi, VW
07.1990 - 08.2005
- Porsche Brand Specialist
- Top 10% Porsche sales in the U.S.
- Assisted in training new team members, sharing best practices and expertise in Client Advisor role.
- Strengthened client relationships through regular communication and proactive follow-up on inquiries.
Education
Bachelor of Arts - English
Millersville University of Pennsylvania
Millersville, PA05-1990
Skills
- Advanced knowledge in BMW products
- Advanced knowledge in BMW history
- Top 15% US BMW sales
- Multiple Profiles in Achievement Award winner
- BMW M Certified
- Consultative selling
- Client interaction
- Cross-selling techniques
- Client retention strategies
- Portfolio management
- Industry awareness
- Referral coordination
Timeline
Client Advisor
BMW of West Chester
08.2005 - Current
Client Advisor
Autohaus Lancaster Porsche, Audi, VW
07.1990 - 08.2005
Bachelor of Arts - English
Millersville University of Pennsylvania
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