Hi, I’m
JAY MORGAN
NMLS 1884471
Glendale,AZ
Summary
Accomplished Loan Officer dependable in building customer base and exceeding business goals. Well-versed in loan products and customer engagement strategies. Pursues opportunities to build connections, increase revenue and cement loyalty.
Overview
21
years of professional experience
13
years of post-secondary education
Work History
Forward Holdings, AZ, CA & CO
Licensed Mortgage Loan Officer/Broker
03.2022 - Current
Job overview
- Reviewed loan files and updated to match current standards.
- Explained different types of loans pertaining to client situations.
- Worked with underwriters to fix application problems and resolve issues.
- Fielded customer complaints and provided solutions.
- Analyzed loan applications and credit reports to determine loan eligibility and risk level.
- Developed and implemented marketing campaigns to generate new business opportunities.
BUYorREFI Financial, AZ
Licensed Mortgage Loan Officer/Broker
09.2019 - 03.2022
Job overview
- Explained different types of loans pertaining to client situations.
- Reviewed loan files and updated to match current standards.
- Worked with underwriters to fix application problems and resolve issues.
- Analyzed loan applications and credit reports to determine loan eligibility and risk level.
- Communicated with clients, processing teams and other third parties to achieve prompt loan closings.
- Developed and maintained relationships with customers, lenders and other third parties.
- Processed loan applications and monitored progress from start to finish.
Earnhardt Management CompanyPhoenix, AZ
Sales/Finance Manager
09.2013 - 10.2019
Job overview
- Trained new and existing staff members in various financial procedures to ensure that they were prepared for their job duties
- Performed prescribed scripts and utilized friendly but firm attitude with full knowledge of contractual requirements and legal remedies.
- Coached and counseled sales personnel, assisting with individual selling efforts and helping sales representatives reach targets.
Liberty Automotive GroupPeoria, AZ
Finance Manager/Sales Manager/General Sales Manager
04.2010 - 09.2013
Job overview
- Acquired by Earnhardt Management Co.) Responsible for overall dealership operations including hiring, training and managing Sales/Internet/BDC staff
- Attain and exceed regularly assigned retail vehicle sales objectives
- Improved social media presence by creating/managing social media sites such as FaceBook, Yelp, YouTube, Twitter, DealerRater.com Etc
- Structure deals and appraise trade-ins Implemented guidelines to improve and keep KPI/CSI Scores at or above national average
- Responsible for purchasing of New/ Pre-owned vehicles and reporting of sold vehicles to manufacturer
- Responsible for all KIA related marketing, Advertising, and promotions.
Bill Kay Auto Group, DBA Tempe Dodge Chrysler Jeep Kia RamTempe, AZ
Sales/ASM/New Car Director
04.2002 - 04.2010
Job overview
- Identified, hired and trained highly-qualified staff by teaching best practices, procedures and sales strategies
- Built relationships with customers and the community to establish long-term business growth.
- Leveraged eLeads, CDK, DealerTrack, CUDL, AutoTrader, TrueCar, vAuto, KBB and other resources to drive new and used car sales.
- Ordered and maintained suitable inventory of new and pre-owned vehicles to achieve volume and gross profit objectives.
Education
JM&A Expert Finance Training SchoolDeerfield Beach, FL
Finance Specialist from Finance
05.2010 - 09.2019
LakeView High SchoolChicago, IL
High School Diploma
09.1991 - 06.1995
Skills
Accomplished manager
Verbal and written communication
Trained in consumer marketing
Coaching and mentoring
Affiliations
CCV Local & Global Security Team Member
Provide security to groups of missionaries throughout the world and the local church.
Timeline
Licensed Mortgage Loan Officer/Broker
Forward Holdings
03.2022 - Current
Licensed Mortgage Loan Officer/Broker
BUYorREFI Financial
09.2019 - 03.2022
Sales/Finance Manager
Earnhardt Management Company
09.2013 - 10.2019
JM&A Expert Finance Training School
Finance Specialist from Finance
05.2010 - 09.2019
Finance Manager/Sales Manager/General Sales Manager
Liberty Automotive Group
04.2010 - 09.2013
Sales/ASM/New Car Director
Bill Kay Auto Group, DBA Tempe Dodge Chrysler Jeep Kia Ram
04.2002 - 04.2010
LakeView High School
High School Diploma
09.1991 - 06.1995