Jay Olson
Baxter Springs,KS
Summary
Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success.
Overview
22
22
years of professional experience
Work History
Owner
G.O. Hear & Air
11.2018 - Current
- Managed day-to-day business operations.
- Consulted with customers to assess needs and propose optimal solutions.
- Evaluated suppliers to maintain cost controls and improve operations.
- Established foundational processes for business operations.
Field Service Technician
Spaulding Heat And Air
03.2016 - 11.2018
- Managed on-site and off-site installation, repair, maintenance, and test tasks.
- Installed new equipment and explained operation and routine maintenance protocols to customers.
- Followed safety procedures to avoid injuries in field.
- Operated hand tools and power equipment according to company safety procedures.
- Completed partial or full dismantling of equipment to quickly repair or replace defective components and restore functionality.
Security Officer
Downstream Casino And Resort
01.2015 - 03.2016
- Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
- Conducted regular patrols of key areas to spot and control security concerns.
- Wrote detailed reports on property damage, theft, presence of unauthorized persons and unusual incidences.
- Checked identification of persons entering and exiting facility to eliminate unauthorized visitors.
- Acted quickly during emergency situations to reduce opportunity for damage and injury.
- Reported suspicious activities and persons to law enforcement.
- Patrolled and monitored premises in company vehicle, on bicycle, and by foot.
Claims Manager /Business Process Lead
SideCars Inc.
03.2009 - 05.2013
- Handled claims consistent with client and corporate policies, procedures, best practices and regulations.
- Documented and communicated timely claims information while supporting accurate outcomes.
- Determined proper course of action for claims processing.
- Championed insurance claims process by providing expert knowledge and building positive, trusting relationship to support clients during challenging times.
- Conducted day-to-day administrative tasks to maintain information files and process paperwork.
- Identified insurance coverage limitations with thorough examinations of claims documentation and related records.
- Researched claims and incident information to deliver solutions and resolve problems.
Manager /Service Technician
West 60 Cycle
01.2002 - 03.2009
- Assisted in New business startup
- Assisted in interviewing process, to assure new hires were a good fit for the team.
- Managed all online sales including packaging and shipping items, until business supported its self on a local level
- Diagnosed and troubleshot problems, repairing, and restoring machines to peak performance.
- Installed new equipment and explained operation and routine maintenance protocols to customers.
- Responded to customer inquiries quickly and professionally to increase satisfaction.
- Inspected equipment to diagnose operational issues.
- Explained diagnostic findings to customers and outlined repair or service options.
- Maintained accurate records of service calls and customer interactions for training and accountability purposes.
Education
High School Diploma -
Baxter Springs High School
Baxter Springs, KS05.1995
Skills
- Business Management
- Regulatory Compliance
- Administrative Oversight
- Staff Hiring
- Business Marketing
Timeline
Owner
G.O. Hear & Air
11.2018 - Current
Field Service Technician
Spaulding Heat And Air
03.2016 - 11.2018
Security Officer
Downstream Casino And Resort
01.2015 - 03.2016
Claims Manager /Business Process Lead
SideCars Inc.
03.2009 - 05.2013
Manager /Service Technician
West 60 Cycle
01.2002 - 03.2009
High School Diploma -
Baxter Springs High School