Jay Phanithasack
Anna,Tx
Summary
Dynamic professional with a proven track record at Texas Clear Pools, excelling in customer service and team leadership. Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.
Overview
8
8
years of professional experience
Work History
Assistant Manager
Texas Clear Pools
McKinney, TX
11.2022 - Current
- Supervised daily operations to ensure adherence to company policies and service standards.
- Trained and mentored staff on effective customer service techniques and product knowledge.
- Implemented process improvements that enhanced workflow efficiency and reduced service time.
- Diagnose, install or repair damaged equipment.
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Generated repeat business through exceptional customer service.
Finish Trim Carpenter
ZHW Construction
Trenton, TX
09.2020 - 11.2022
- Constructed and installed custom trim, molding, and cabinetry to enhance interior aesthetics.
- Utilized hand and power tools effectively to execute detailed woodworking projects.
- Maintained a safe work environment by adhering to industry safety standards and regulations.
- Promoted a positive company image by consistently delivering high-quality results that exceeded client expectations for both aesthetic appeal and structural integrity.
- Reduced material waste by utilizing advanced cutting techniques and optimizing material usage during trim installations.
- Provided clear communication with clients regarding project progress, addressing any concerns or modifications needed throughout the process.
Lead Cook
Spurlock's Maltshop
Anna, TX
04.2018 - 08.2020
- Supervised kitchen operations, ensuring quality food preparation and adherence to safety standards.
- Trained and mentored junior cooks, promoting skill development and teamwork.
- Oversaw daily kitchen activities, ensuring compliance with health regulations and maintaining cleanliness standards.
- Evaluated staff performance regularly, providing constructive feedback to foster professional growth and team cohesion.
- Efficiently handled high-volume orders while maintaining superior food quality through precise execution of cooking methods.
Education
High School Diploma -
Anna High School
Anna, TX06.2017
Skills
- Customer service
- Team leadership
- Decision-making
- Problem-solving
- Customer relations
- Time management
- Staff training and development
- Staff supervision
- Conflict resolution
- Customer rapport
Timeline
Assistant Manager
Texas Clear Pools
11.2022 - Current
Finish Trim Carpenter
ZHW Construction
09.2020 - 11.2022
Lead Cook
Spurlock's Maltshop
04.2018 - 08.2020
High School Diploma -
Anna High School