Jay Ruper
Royal Oak,MI
Summary
Customer service, IT, and data management professional. Balances technical expertise with interpersonal skills to lead teams, serve clients, and deliver results. Well-versed in driving sales, building customer and donor loyalty, and providing exceptional customer service. Proven track record of consistently meeting and exceeding goals and delivering customer satisfaction.
Overview
14
14
years of professional experience
Work History
Account Manager & Data Specialist
Prosper Solutions
01.2024 - 01.2025
- Manage a portfolio of three clients with a total annual revenue of $41m;
- Provide database support services including data entry, data cleaning, contact research, and integrations with 3rd party apps and webpages;
- Managing physical correspondence, including printing and sending personalized thank you letters and donor cultivation mailings;
- Track monthly expenses and compile reports for organizational leadership;
- Research significant fundraising opportunities in preparation for annual events;
- Billing and payables management for Prosper Solutions.
Store Leader
Speedway
Royal Oak
01.2021 - 01.2023
- Managed operations for one of southeast Michigan’s highest volume Speedway locations;
- Utilized problem-solving skills to develop creative solutions for operational issues;
- Participated in budgeting activities such as forecasting revenues and expenses;
- Conducted regular audits of store processes and procedures for efficiency improvement;
- Monitored inventory levels to ensure adequate stock is available for customers;
- Developed strategies to increase customer satisfaction and sales performance;
- Resolved customer complaints quickly and efficiently.
Data Specialist
Conscious Capitalism, Inc
01.2020 - 01.2021
- Led a Salesforce data cleaning and research project to align historic data with a new protocol;
- Facilitated communication and collaboration between the data team and sales leads;
- Data entry, analysis, quality assurance;
- Designed forms on FormAssembly for clients to fill out, then integrated to Salesforce to automatically import data.
General Manager
MJR Digital Cinemas
Troy
01.2019 - 01.2021
- Promoted in 2019 to General Manager of MJR's unofficial home theatre, the Troy location, which houses one of the largest silver screens in Michigan;
- Created plans to keep the theatre operating well while cutting expenses, and successfully managed a team of 40-60 people;
- Tasked to support staff in a fast-paced environment, handling many tasks at once;
- Recruited and trained new staff and succeeded in attempts to cultivate a healthy team environment;
- Developed other leaders to take on more responsibility;
- Ensured implementation and compliance in all company policies and state-regulated programs;
- Cut payroll by 15% while maintaining complete theatre operation, by analyzing payroll and sales reports, and effectively delegating tasks;
- Developed an MS Excel protocol for tracking inventory and importing into Vista software for ordering.
Manager
MJR Digital Cinemas
Clinton Township
01.2011 - 01.2019
- Served as manager of a major southeast Michigan movie theatre chain;
- Began as a concessionist and promoted to manager in two years, with a focus on management communication and the concession stand;
- Tasked with managing concession stand duties and operations from daily/weekly/monthly cleaning tasks, to best practices;
- Compiled completed and uncompleted tasks from co-managers, and presented to our General Manager biweekly;
- Answered all customer queries with friendliness and expertise.
Education
Royal Oak, MI
Royal Oak, MI10.2024
Bachelor of Science - Computer Technology
Detroit, MI
Detroit, MI07.2017
High School Diploma -
Fraser, MI
Fraser, MI06-2011
Skills
- Critical Thinking
- Team Leadership
- Organization
- Prioritization
- Order Management
Proficiencies
- Salesforce
- Raiser's Edge NXT
- Wordpress
- Microsoft Excel
- Microsoft Office Suite
References
References available upon request.
Timeline
Account Manager & Data Specialist
Prosper Solutions
01.2024 - 01.2025
Store Leader
Speedway
01.2021 - 01.2023
Data Specialist
Conscious Capitalism, Inc
01.2020 - 01.2021
General Manager
MJR Digital Cinemas
01.2019 - 01.2021
Manager
MJR Digital Cinemas
01.2011 - 01.2019
Royal Oak, MI
Bachelor of Science - Computer Technology
Detroit, MI
High School Diploma -
Fraser, MI
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