Jay Siliezar
General Manager
Houston,Texas
Summary
Adaptable and goal-oriented professional with over 5 years of experience in leadership, customer service, and operational management. Demonstrated success in leading high-performing teams, optimizing processes, and enhancing customer satisfaction within fast-paced settings. Currently working towards a B.A. in Media and Public Communication Studies, equipped with practical skills in digital tools and team coordination. Seeking opportunities in customer-facing, office administrative, or communications-focused roles that offer dynamic challenges and growth potential.
Overview
6
6
years of professional experience
6
6
years of post-secondary education
4
4
Certifications
2
2
Languages
Work History
Store Manager
Jersey Mike's Subs
Houston, Texas
01.2023 - Current
- Directed daily operations including inventory control, labor cost monitoring, and scheduling
- Led performance management and coaching for 10+ team members
- Delivered high levels of customer satisfaction and brand consistency
- Produced sales reports, managed banking deposits, and ensured compliance with procedures
Assistant Manager
Jersey Mike's Subs
Houston, Texas
06.2022 - 01.2023
- Supported management with staffing, ordering, and shift coverage coordination
- Implemented training initiatives to boost team productivity and service standards
- Facilitated cross-functional communication between front-of-house and kitchen staff
Shift Lead
Jersey Mike's Subs
San Marcos, Texas
08.2020 - 06.2022
- Supervised frontline operations during peak business hours
- Executed conflict resolution techniques to maintain service quality
- Trained new hires on safety procedures, food handling, and register systems
Crew Member
Jersey Mike's Subs
Houston, Texas
07.2019 - 08.2020
- Provided high-quality customer service in a fast-paced environment
- Handled POS transactions, data entry, and product preparation
- Maintained cleanliness and adhered to food safety compliance standards
Education
B.A. - Media and Public Communication Studies
University of Houston–Downtown (UHD)
Houston, TX 05.2023 - 08.2025
Attended -
Texas State University
San Marcos, TX 01.2020 - 01.2021
High School Diploma -
Heights High School
Houston, TX 08.2016 - 05.2019
Skills
- Team building
- Employee training
- Customer service management
- Strategic Planning
- Multitasking Abilities
- Operations management
- Project management capabilities
- Adobe creative suite mastery
- Microsoft office
- Computer skills
Certification
Texas Food Handler’s Certification
Accomplishments
- Exceeded monthly store sales goals 10 months in a row.
- Increased sales by 29.60% by coaching team members on new merchandising standards.
- Supervised team of 20 staff members.
Timeline
B.A. - Media and Public Communication Studies
University of Houston–Downtown (UHD)
05.2023 - 08.2025
Store Manager
Jersey Mike's Subs
01.2023 - Current
Assistant Manager
Jersey Mike's Subs
06.2022 - 01.2023
Shift Lead
Jersey Mike's Subs
08.2020 - 06.2022
Attended -
Texas State University
01.2020 - 01.2021
Crew Member
Jersey Mike's Subs
07.2019 - 08.2020
High School Diploma -
Heights High School
08.2016 - 05.2019
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