Justin Johnson
Bronx,NY
Summary
Dedicated professional with a strong background in customer service and administrative roles across medical and retail settings. Proven ability to optimize processes and improve client satisfaction through effective communication and organization. Skilled in electronic health records and insurance verification, ensuring seamless operational performance.
Overview
9
9
years of professional experience
Work History
Sec I-Intake/Sched (FGP)
NYU Langone Health
New York, NY
05.2024 - 03.2026
- Distributed and collected medical and consent forms, ensuring accuracy and completeness of documents.
- Scheduled appointments for visits, treatments, and procedures to optimize patient flow.
- Addressed inquiries and routed messages to appropriate contacts in a timely manner.
- Verified insurance information to facilitate efficient processing of claims.
- Handled phone calls, emails, faxes, and mail to maintain effective communication.
- Prepared standard letters and forms as necessary to support operational efficiency.
- Documented patient medical information, case histories, and insurance details to streamline appointment scheduling and payment processes.
Receptionist
Prestige Health and Wellness, LLC
New York, NY
03.2023 - 03.2024
- Assist chiropractors, physical therapists, and occupational therapists with administrative tasks, resulting in an increase in doctor-patient interaction time.
- Answer and route an average of 50+ incoming calls and emails per day, resolving patient inquiries and appointment requests promptly.
- Handle patient check-in and check-out processes, reducing wait times by 20%, and improving overall office efficiency.
- Organize and file medical records, test results, and paperwork in a systematic and accessible manner.
- Handled sensitive client information in accordance with HIPAA standards.
Program Assistant
Bronxworks
09.2022 - 03.2023
- Assisted with the planning and coordination of daily operations and special events.
- Established rapport with clients through exceptional customer service practices, fostering ongoing relationships built on trust and respect.
- General clerical support.
- Provided administrative support to department leadership, streamlining daily operations through efficient task prioritization, and delegation skills.
Test Center Administrator
Pearson Professional Center
New York, NY
06.2020 - 05.2022
- Ensured staff awareness of all duties and responsibilities.
- Monitored candidates during assessments to maintain integrity.
- Filed documentation accurately to support operational processes.
- Verified candidates understood rules prior to testing for compliance.
- Confirmed up-to-date candidate schedules to optimize testing efficiency.
Front Desk Associate
Blink Fitness
New York, NY
09.2019 - 03.2020
- Conducted tours for prospective gym members, showcasing the facility and equipment features.
- Managed the check-in process at the front desk while greeting guests and fostering friendly interactions.
- Collected payments accurately to maintain financial records.
- Resolved guest issues promptly to enhance overall customer satisfaction.
Locator
Saks Fifth Avenue
New York, NY
09.2019 - 01.2020
- Located items ordered online for efficient processing and customer satisfaction.
- Prepared orders for customers arriving for pickups to enhance service speed.
- Assisted with packaging and shipments to ensure timely delivery of products.
Sales Associate
Macy's
New York, NY
06.2018 - 08.2019
- Provided customers with insight on sale items, promotions, and the benefits of signing up for a Macy's account.
- Ensured all customer needs are handled in a timely, yet professional manner.
- Provided coverage for other staff members on different floors when coverage is needed.
Replenishment Lead
M&M's World Times Square
New York, NY
09.2017 - 05.2019
- Managed stock system operations to ensure accurate inventory tracking.
- Executed recalls and shipments to maintain product safety and compliance.
- Maintained organized and tidy stockroom to enhance operational efficiency.
- Collaborated with team members to improve store performance through idea sharing.
- Engaged customers by providing information on company services and promotions.
- Assigned backstage staff to specific floors, optimizing workflow and coverage.
Sales Floor Stock Clerk
SuperDry
New York, NY
01.2017 - 09.2017
- Executed unloading of shipments to maintain inventory flow.
- Replenished merchandise to ensure optimal stock levels.
- Conducted inventory assessments on sale items for accurate tracking.
Education
Some College (No Degree) - Business Administration
Onondaga Community College
Syracuse, NYHigh School Diploma -
Eagle Academy For Young Men
The Bronx, NY06.2015
Skills
- Electronic health records
- Administrative support
- Multitasking
- Insurance verification
- Patient interaction
- Organizational efficiency
- Document management
- Stocking and inventory
Timeline
Sec I-Intake/Sched (FGP)
NYU Langone Health
05.2024 - 03.2026
Receptionist
Prestige Health and Wellness, LLC
03.2023 - 03.2024
Program Assistant
Bronxworks
09.2022 - 03.2023
Test Center Administrator
Pearson Professional Center
06.2020 - 05.2022
Front Desk Associate
Blink Fitness
09.2019 - 03.2020
Locator
Saks Fifth Avenue
09.2019 - 01.2020
Sales Associate
Macy's
06.2018 - 08.2019
Replenishment Lead
M&M's World Times Square
09.2017 - 05.2019
Sales Floor Stock Clerk
SuperDry
01.2017 - 09.2017
Some College (No Degree) - Business Administration
Onondaga Community College
High School Diploma -
Eagle Academy For Young Men