Jay Torres
Chino Hills,California
Summary
Creative Scare Actor with excellent acting skills and enthusiastic demeanor. Collaborative team player working with peers to deliver memorable guest experiences. Committed to maintaining safe environment for participants and staff.
Overview
4
4
years of professional experience
Work History
Shop Manager
Shipwreck Barbershop
Riverside
01.2022 - Current
- Developed and implemented procedures for the efficient operation of the shop.
- Conducted regular stock takes to ensure accurate inventory records.
- Maintained high standards of customer service throughout the store.
- Monitored staff performance and provided feedback and guidance as necessary.
- Oversaw the recruitment, training and development of new staff members.
- Managed daily operations including opening and closing procedures, cash handling and banking activities.
- Implemented strategies to increase sales and profitability of the shop.
- Created promotional campaigns to drive footfall into the store.
- Enforced company policies regarding employee conduct, attendance, dress code.
- Scheduled staff shifts according to business needs.
Actor
17th Door
Fullerton
09.2021 - 11.2023
- Interacted with guests in character while maintaining a safe environment.
- Managed crowd control during peak times of attendance.
- Assisted other actors with their roles as needed.
- Utilized various techniques such as startles, scares, suspenseful music and special effects to create a thrilling experience for guests.
- Attended weekly cast meetings to discuss new ideas or changes in the haunt's production.
- Participated in training sessions on proper use of equipment, safety procedures and emergency response plans.
- Evaluated guest feedback to identify areas for improvement in performances or customer service.
- Worked closely with management team to develop marketing strategies for upcoming events.
- Assisted in developing new characters and scenarios for future seasons of the haunt.
- Delivered exceptional service by engaging with guests and evoking theme of assigned area.
- Controlled crowd to maintain enjoyable and organized event experience.
Dealer/Principal
Southern California Preowned
Orange , CA
02.2020 - 01.2023
- Developed and implemented strategic plans for dealership operations.
- Created and maintained budgets, forecasts, and financial statements.
- Monitored sales performance of department managers to ensure goals were met.
- Ensured compliance with all state and federal regulations governing automotive dealerships.
- Managed the hiring, training, scheduling, and evaluation of staff members.
- Conducted monthly meetings with staff to review objectives and discuss areas of improvement.
- Provided leadership in developing customer service policies that promoted customer satisfaction.
- Resolved customer disputes in a timely manner while maintaining positive relationships with customers.
- Negotiated contracts with vendors to secure competitive prices on parts and services used by the dealership.
- Maintained strong relationships with lenders to facilitate financing options for customers.
- Established marketing campaigns to promote vehicle sales events at the dealership.
- Reviewed inventory levels regularly to maintain optimal stock levels necessary for successful sales operations.
- Identified opportunities for cost savings throughout the dealership's operations.
- Implemented systems designed to track customer satisfaction ratings over time.
Education
High School Diploma -
San Dimas High School
San Dimas, CA05-2012
Skills
- Budget Adherence
- Employee Scheduling
- Customer Service
- Social Media Marketing
- Creativity and Innovation
- Quick Thinking
- Safety awareness
- Character Development
- Audience Engagement
- Improv Acting
Timeline
Shop Manager
Shipwreck Barbershop
01.2022 - Current
Actor
17th Door
09.2021 - 11.2023
Dealer/Principal
Southern California Preowned
02.2020 - 01.2023
High School Diploma -
San Dimas High School