Jay Tucker
Linden,MI
Summary
Proven expert in maintaining and designing large healthcare system telecommunications systems. Currently assist in the design and functionality of the following
- 180,000 plus DID
- 27000 SIP Endpoints
- 8000 iphones
- 90,000 physical stations
- 50,000 DID's integrated with Mobile Heartbeat and Voalte
- Rightfax SIP trunking
- Avaya and Cisco Voicemail Platforms
- 911 Secure for e911 services
Overview
24
24
years of professional experience
Work History
Senior Systems Engineer
Corewell Health
2022.01 - Current
Maintain, Upgrade, and troubleshoot any issues related to our telecommunications private cloud. This includes working with team members, vendors, contractors, and manufacturers to resolve any issues. We currently process approximately 25 million calls a year between our hospitals, insurance arm, and other call centers
Telecommunications Engineer Senior
Beaumont Health Systems
2018.06 - 2022.01
Maintain, troubleshoot, implement, and assist with the design of our telecommunications private cloud. Also assisted in new building designs for IDF/MDF closets and cable infrastructure
Senior Systems Analyst
Beaumont Health
2015.02 - 2018.06
Assist coworkers and users in troubleshooting highend programming functions on the pbx as well as implementing new technology working with vendors and manufacturers on the complete upgrades and installs.
Communications Analyst
Beaumont Health
2012.02 - 2015.02
programming phones, call routing, adds/moves and changes to the pbx network as well as working on phone system upgrades
Telecommunications Technician
Beaumont Health
2000.11 - 2012.02
install phones, troubleshoot cabling issues, and any related equipment to the phone system
Education
N/A - Biology
Oakland Community College
Bloomfield Hills, MIN/A - Biology
Saginaw Valley State University
Bay City, MIDiploma -
Clarkston High School, Clarkston, MI
Clarkston, MI06.1990
Skills
- Root Cause Analysis
- Cloud services
- Process Documentation
- Project Management
- Process Optimization
- Infrastructure Management
- Hardware Configuration
- Continuous integration tools
- Proficient in Software
- Troubleshooting
- Standard Operating Procedures
- Design and implementation
- ITIL framework knowledge
- Expert Problem Solving
- System Architecture Design
- Disaster Recovery Planning
- Skilled in Hardware
- Switches and routers
- Mobile devices
- System Troubleshooting
- Technical Analysis
- Technical Support
- Hardware and software installation
- User Support
- Programming
- Hardware integration
- TCP/IP protocol
- Disaster Recovery
- Attention to Detail
- Architecture review
- Avaya Products 24 years experience G2, G3, s8500, CM5, CM6, CM81
Timeline
Senior Systems Engineer
Corewell Health
2022.01 - Current
Telecommunications Engineer Senior
Beaumont Health Systems
2018.06 - 2022.01
Senior Systems Analyst
Beaumont Health
2015.02 - 2018.06
Communications Analyst
Beaumont Health
2012.02 - 2015.02
Telecommunications Technician
Beaumont Health
2000.11 - 2012.02
N/A - Biology
Oakland Community College
N/A - Biology
Saginaw Valley State University
Diploma -
Clarkston High School, Clarkston, MI