Jay Tucker

Maintain, Upgrade, and troubleshoot any issues related to our telecommunications private cloud. This includes working with team members, vendors, contractors, and manufacturers to resolve any issues. We currently process approximately 25 million calls a year between our hospitals, insurance arm, and other call centers

Maintain, troubleshoot, implement, and assist with the design of our telecommunications private cloud. Also assisted in new building designs for IDF/MDF closets and cable infrastructure

Assist coworkers and users in troubleshooting highend programming functions on the pbx as well as implementing new technology working with vendors and manufacturers on the complete upgrades and installs.

programming phones, call routing, adds/moves and changes to the pbx network as well as working on phone system upgrades

install phones, troubleshoot cabling issues, and any related equipment to the phone system