Jay Van Klaveren

Began work as a bagger and held various hourly non management positions, promoting to HEB SORM for service manager, acceptance into HEB SORL program and leading across all areas of business to include operations, center store, and perishables.

Leader of store operations to deliver an experience for all people that is superior to our competition.

Cultivates a culture that focuses on people, ownership mentality, and working together to achieve a goal.

Oversees talent development with emphasis on teaching, coaching, recognizing, and celebrating to improve performance.

Communicates effectively to align a team on expectations, planning, and goal setting.

Ensures principles are followed and SOPs are executed to good food safety and sanitation guidelines across the fresh areas of business.

Anticipates the needs of customers and partners and makes decisions necessary to maintain a good healthy environment.

Manages performance and feedback with writing and delivering evaluations, assessing talent, and implementing performance management tactics when necessary.

Oversees recruiting, hiring, staffing, onboarding, training, and promoting people across all areas of business.

Works closely with community and media outlets to promote store events and activities in the community.

Works with people cross functionally to investigate and resolve conflicts appropriately.