Summary
Overview
Work History
Education
Skills
Timeline
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Kelsie Thomas

Highlandville,MO

Summary

Goal-oriented Store Leader with proven record of success in exceeding sales and customer satisfaction ratings. Manages and empowers employees to deliver exceptional service and handle high-volume workloads. Ambitious in driving revenue growth and brand awareness through customer connections, visual execution, and adequate training.

Overview

10
10
years of professional experience

Work History

Store Leader

Maurices
05.2014 - Current
  • Optimizes staff performance through regular evaluations, coaching sessions, and goal-setting initiatives.
  • Works closely with district managers and corporate leaders to create action plans to increase sales and productivity.
  • Increases overall store productivity with effective scheduling, task delegation, and resource allocation.
  • Setting a good example for customer service by expertly handling challenging situations and modeling positive behaviors to team members.
  • Implements loss prevention strategies to detect theft incidents and minimize financial losses for the company.
  • Educates and trains staff to equip with knowledge about products, customer service and store policies.
  • Works to meet or exceed special targets for credit card applications, special donations and specific product promotions.
  • Ensures execution of company direction (floorsets, visual, HR, and operations), uses appropriate resources and meets deadlines.

Brand Ambassador

Maurices
08.2019 - Current
  • Increases brand awareness through event marketing, demonstrations, sales, and brand promotion.
  • Ensures accurate representation of the brand by maintaining consistent messaging and visuals across all promotional materials and presentations.
  • Provides consistent social media posts to promote brand awareness and trend forward fashion.
  • Attend and participate in monthly conference calls to discuss strategy and plan for upcoming content.
  • Provides the brand with video and static imagery to use across all social media platforms.
  • Uphold a positive brand and social image.

Education

Bachelor of Science - Child Development

College of The Ozarks
Point Lookout, MO
05.2017

Skills

  • Customer Service
  • Effective communicator
  • Brand Awareness
  • In-depth product knowledge
  • Staff Training
  • Content Creation Proficiency
  • Scheduling
  • Business Growth
  • Problem-Solving
  • Store Merchandising

Timeline

Brand Ambassador

Maurices
08.2019 - Current

Store Leader

Maurices
05.2014 - Current

Bachelor of Science - Child Development

College of The Ozarks

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Kelsie Thomas