Jayahney Leon
Philadelphia,PA
Summary
Dynamic and goal-oriented retailer with extensive experience at Le Pain Quotidian, excelling in upselling strategies and exceptional customer service. Proven adaptability and strong communication skills foster team cooperation and enhance customer engagement. Committed to maintaining safety and cleanliness standards while achieving sales targets and delivering outstanding results.
Overview
6
6
years of professional experience
Work History
Server
Le Pain Quotidian
Philadelphia, PA
09.2024 - Current
- Collaborated with kitchen staff, but also jumped in to cook or do dishes to ensure timely food delivery and presentation standards.
- Assisted in training new servers on menu knowledge and service protocols.
- Handled customer inquiries and resolved issues to maintain satisfaction and loyalty.
- Recommended menu items based on customer preferences, driving sales and enhancing guest engagement.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Cultivated warm relationships with customers and make their experience feel the absolute best.
Retailer
Le Pain Quotidian
Philadelphia, PA
10.2023 - Current
- Completes sales through effective upselling techniques, providing extraordinary customer service, and product knowledge sharing with customers.
- Guide customers to their tables if dinning in and completes their orders if taking to go.
- Cashier duties including questions about the menu, taking orders, handling money, passing out uber orders.
- Food prepping skills, bread cutting, drink making including all barista drinks (coffee shop drinks), pasty prepping, baking, displaying, and packing all food orders.
- Taking reservations, phone orders, and other costumer services.
- Cleaning duties (sweeping, mopping, wiping down), restocking, opening and closing the store (with and without management).
Line Runner
Panera Bread
Philadelphia, PA
04.2021 - 10.2023
- Supported the team during periods of high demand or staff shortages, demonstrating flexibility and adaptability.
- Contributed to continuous improvement and trained on to learn salad station, sandwich station, QC (serving orders, packing orders, costumer service), barista, and dish washer.
- Regular cleaning duties including store opening/closings.
- Gained skills such as food prepping, stocking and unstocking, baking, and serving.
Line Worker
McDonald's
Philadelphia, PA
03.2021 - 04.2021
- Participated in training sessions to enhance skills and knowledge.
- Mastered various roles within the assembly line, took on cashier duties, prepping orders, and cooking food for orders.
- Cleaning duties like wipe downs, mopping and sweeping, organizing stock, and closing the store.
Merchandise Associate
Sesame Place
Philadelphia
04.2020 - 10.2020
- Transported merchandise to sales floor and restocked shelves, racks and bins.
- Providing exceptional service and maintaining a clean, organized sales floor.
- Cashier duties, handling money and customer service.
- Answered customer questions regarding store merchandise, department information, and pricing.
Education
Bachelor Of Music -
Lincoln University
Oxford, PAHigh School Diploma -
Philadelphia Performing Arts Charter School
Philadelphia, PA2024
Skills
- Upselling strategies
- Goal-oriented mindset
- Customer service
- Creativity and innovation
- Customer engagement
- Sales
- Team cooperation
- Safety and cleanliness standards
- Reliable and responsible
- Store opening and closing
- Inventory and stocking
- Strong communication and interpersonal skills
- Adaptable and flexible
- Team leadership
Timeline
Server
Le Pain Quotidian
09.2024 - Current
Retailer
Le Pain Quotidian
10.2023 - Current
Line Runner
Panera Bread
04.2021 - 10.2023
Line Worker
McDonald's
03.2021 - 04.2021
Merchandise Associate
Sesame Place
04.2020 - 10.2020
Bachelor Of Music -
Lincoln University
High School Diploma -
Philadelphia Performing Arts Charter School