JAYALA WHITE
Wickliffe
Summary
Hi, I'm Jayala! I am currently studying to get my major in health science, with a minor in criminology, on the pre-physician assistant route at Cleveland State! Some skills I have are being a flexible, hard worker, ready to learn and contribute to team success. Dedicated employee known for punctuality, pursuing employment options where good customer service and positive attitude will make a difference. Knowledgeable patient representative offers demonstrated skills in case management and service coordination. Expertly handles complaints, inquiries and service questions to meet patients' access needs and correct problems related to care. Well-versed in policies, procedures and standards. Patient-focused professional equipped with administrative and customer service expertise. Helps keep healthcare services proceeding smoothly by coordinating communications, referrals, and policy enforcement. Talented in finding balanced solutions and resolving conflicts. Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. Experienced in fast-paced environments and adaptable to last-minute changes. Thrives under pressure and consistently earns high marks for work quality and speed.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Patient Access Representative
UNIVERSITY HOSPITALS
Willoughby
05.2025 - Current
- Greeted patients and verified insurance information for accurate registration.
- Scheduled appointments and coordinated patient flow within the healthcare facility.
- Managed phone inquiries and directed calls to appropriate departments efficiently.
- Provided information about services and answered general questions from patients.
- Collaborated with clinical staff to ensure seamless patient access to care.
- Maintained confidentiality of patient records in compliance with privacy regulations, applying HIPAA privacy and security regulations while handling patient information.
- Utilized electronic health record systems for data entry and retrieval tasks.
- Collected co-pays and other payments from patients at time of service.
- Answered phones promptly in a professional manner.
LINE COOK, PREP, PASTA, SAUCE, DISH
Olive Garden Restaurant
Mentor
12.2023 - 05.2025
- Prepared ingredients according to recipes and kitchen standards.
- Operated kitchen equipment safely and efficiently during food preparation.
- Maintained cleanliness and organization of workstations throughout shifts.
- Assisted in plating dishes for service, ensuring presentation quality.
- Collaborated with team members to meet daily service demands effectively.
- Managed multiple tasks simultaneously while remaining organized in a fast-paced environment.
- Set up workstations with needed ingredients, utensils and cooking equipment.
PREP, BACKUP COOK
Red Lobster
Mentor
05.2023 - 11.2023
- Prepared ingredients for daily menu items and special requests.
- Maintained cleanliness and organization in kitchen workstations throughout shifts.
- Assisted in cooking meals according to established recipes and guidelines.
- Collaborated with team members to ensure timely service during peak hours.
- Stocked supplies and ingredients to maintain adequate inventory levels.
- Wrapped, dated and labeled food items in storage for safety and freshness.
- Used standardized recipes and other instructions to prepare food.
PIZZA MAKER, CASHIER, COOK
RASCAL HOUSE
Mentor
12.2022 - 04.2023
- Prepared pizza dough using traditional techniques and high-quality ingredients.
- Collaborated with team members to manage busy service periods effectively.
- Handled customer orders in a timely manner, ensuring accuracy of order.
- Provided excellent customer service by addressing special requests promptly.
- Stocked and managed inventory items using First-In First Out (FIFO) method to use products prior to expiration and reduce food waste.
- Handled cash, credit, and debit transactions following company procedures.
Education
High School Diploma -
WICKLIFFE HIGH SCHOOL
WICKLIFFE05-2024
Some College (No Degree) - CULINARY ARTS
LAKE SHORE COMPACT- EUCLID HIGH
EUCLID 05-2024
Bachelor of Science - Health Sciences
Cleveland State University
Cleveland, OHSkills
- Insurance verification
- Electronic health records
- Appointment scheduling
- Patient registration
- HIPAA compliance
- Customer relationship management
- Patient coordination
- Team collaboration
- Data entry accuracy
- Time management
- Effective communication
- Problem solving
- Conflict resolution
- Attention to detail
Affiliations
- reading
- traveling
- learning
- sports
Languages
English
Full Professional
Italian
Limited
Accomplishments
- national honors society
- deans list at cleveland state
Certification
- DEANS LIST AT CLEVELAND STATE
- SERVSAFE CERTIFICATION
- NATIONAL HONORS SOCIETY
Timeline
Patient Access Representative
UNIVERSITY HOSPITALS
05.2025 - Current
LINE COOK, PREP, PASTA, SAUCE, DISH
Olive Garden Restaurant
12.2023 - 05.2025
PREP, BACKUP COOK
Red Lobster
05.2023 - 11.2023
PIZZA MAKER, CASHIER, COOK
RASCAL HOUSE
12.2022 - 04.2023
High School Diploma -
WICKLIFFE HIGH SCHOOL
Some College (No Degree) - CULINARY ARTS
LAKE SHORE COMPACT- EUCLID HIGH
Bachelor of Science - Health Sciences
Cleveland State University
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