Jayana Sadler
Milton,MA
Summary
Compassionate Patient Experience Representative with background in ensuring positive patient interactions in healthcare settings. Demonstrates strong abilities in fostering relationships, handling patient queries, and managing feedback to improve services. Known for contributing to improved overall patient satisfaction scores through empathetic communication skills and problem-solving capabilities.
Overview
3
3
years of professional experience
Work History
Patient Experience Representative
Boston Children's Hospital
Waltham, Massachusetts
03.2026 - Current
- Managed patient inquiries through phone and in-person interactions.
- Coordinated communication between patients and medical staff effectively.
- Maintained accurate patient information in electronic health records systems.
- Assisted families with appointment scheduling and registration processes.
- Provided support in navigating hospital services and resources.
- Collaborated with team members to enhance patient experience initiatives.
- Educated families on hospital policies and procedures for better understanding.
Guess Support Service Associate
Boston Medical Center
Boston, MA
06.2025 - Current
- Provided support to medical staff during patient intake and check-in processes.
- Responded to patient inquiries, ensuring clear communication and assistance.
- Assisted patients with registration and appointment scheduling at Boston Medical Center.
- Collaborated with healthcare teams to ensure smooth patient flow in the facility.
- Maintained accurate patient records and updated information in the electronic system.
- Handled insurance verification and coordinated billing information for patients.
Textile Sales Associate/Cashier Assistant
JD Sports (Finish Line)
Braintree, Massachusetts
09.2024 - 05.2025
- Assisted customers in product selection and provided personalized recommendations.
- Processed transactions accurately using point-of-sale systems and handled cash management.
- Resolved customer inquiries and issues promptly to maintain satisfaction levels.
- Educated customers on promotions, loyalty programs, and product features effectively.
- Maintained sales floor organization and ensured product displays were visually appealing.
- Participated in inventory management by restocking shelves and conducting stock counts.
- Collaborated with team members to achieve daily sales goals and improve customer service.
- Handled customer complaints in a professional manner.
- Worked with fellow sales team members to achieve group targets.
Retail Sales Associate Cashier
Privy Clothing Company
Braintree, Massachusetts
05.2024 - 09.2024
- Processed transactions efficiently using point-of-sale systems.
- Assisted customers with product selections and answered inquiries.
- Collaborated with team members to ensure excellent customer service.
- Educated customers on promotions and loyalty programs effectively.
- Handled returns and exchanges according to company policy.
- Monitored inventory levels and restocked items.
- Monitored inventory levels and restocked items as needed.
Graphic Design Intern
Jackrabbit
Milton, Massachusetts
05.2023 - 06.2023
- Designed engaging graphics for social media campaigns and promotional materials.
- Created digital assets using Adobe Creative Suite and other design tools.
- Collaborated with the marketing team to conceptualize brand visuals and layouts.
- Assisted in developing website graphics and user interface elements.
- Participated in brainstorming sessions to generate innovative design ideas.
- Reviewed design drafts and incorporated feedback from senior designers.
Education
High School Diploma -
Milton High School
Milton, MA06-2023
Bachelor of Arts -
Bridgewater State University
Bridgewater, MA07-2026
College Student -
Skills
- Customer service
- Effective communication
- Team collaboration
- Graphic design
- Project management
- Data entry
- Appointment scheduling
- Sales support
- Electronic health records
- Insurance verification
Personal Information
Age: 22
Timeline
Patient Experience Representative
Boston Children's Hospital
03.2026 - Current
Guess Support Service Associate
Boston Medical Center
06.2025 - Current
Textile Sales Associate/Cashier Assistant
JD Sports (Finish Line)
09.2024 - 05.2025
Retail Sales Associate Cashier
Privy Clothing Company
05.2024 - 09.2024
Graphic Design Intern
Jackrabbit
05.2023 - 06.2023
High School Diploma -
Milton High School
Bachelor of Arts -
Bridgewater State University