Kenya Hancock
San Francisco,CA
Summary
Equipped with strong problem-solving abilities, willingness to learn, and excellent communication skills. Poised to contribute to team success and achieve positive results. Ready to tackle new challenges and advance organizational objectives with dedication and enthusiasm.
Overview
12
12
years of professional experience
Work History
Patient Experience Representative
San Francisco Department of Public Health
San Francisco, CA
01.2024 - 01.2025
- Provided excellent customer service to patients and medical staff.
- Facilitated communication between patients and various departments and staff.
- Supported a positive patient experience through active listening, empathetic communication, and prompt issue resolution.
Food Service Assistant
Aramark-Siemens
Sacramento, CA
01.2022 - 01.2024
- Enhanced customer satisfaction by providing friendly and efficient service during meal times.
- Washed, peeled and cut various foods such as fruits and vegetables to prepare for cooking or serving.
- Prepared sandwiches, salads and other specialty items according to customer specifications.
Food and Nutrition Services Worker
UC Davis Health
Sacramento, CA
10.2020 - 03.2021
- Worked different stations to provide optimal coverage and meet production goals.
- Prepared sandwiches, salads and other specialty items according to customer specifications.
- Washed, peeled and cut various foods such as fruits and vegetables to prepare for cooking or serving.
Customer Support Specialist
Lowes Home Improvment
Elk Grove, CA
01.2018 - 08.2020
- Managed a high volume of inbound calls while maintaining excellent call quality standards and adhering to established procedures.
- Maintained thorough knowledge of product offerings to provide accurate information and expert advice to customers.
Nutrition Services Assistant
Elk Grove Unified School District
Sacramento, CA
12.2012 - 10.2017
- Assisted with preparation and serving of food in line with established nutrition guidelines.
- Cleaned and organized kitchen, dining and service areas.
- Cross-trained in other kitchen positions to support staff and meet customer needs and demands.
- Processed customer payments and balanced cash drawers.
Education
Culinary Arts
Cosumnes River College
Sacramento, CASkills
- Customer service
- Attention to detail
- Organizational skills
- Productivity and efficiency
- Interpersonal skills
Timeline
Patient Experience Representative
San Francisco Department of Public Health
01.2024 - 01.2025
Food Service Assistant
Aramark-Siemens
01.2022 - 01.2024
Food and Nutrition Services Worker
UC Davis Health
10.2020 - 03.2021
Customer Support Specialist
Lowes Home Improvment
01.2018 - 08.2020
Nutrition Services Assistant
Elk Grove Unified School District
12.2012 - 10.2017
Culinary Arts
Cosumnes River College