Jayanna Carrington
Fredericksburg,VA
Summary
Dynamic leader with a proven track record at Pivot Physical Therapy, enhancing patient satisfaction and streamlining communication. Skilled in healthcare management and fostering teamwork, I excel in creating trustful relationships and efficiently handling financial transactions. My approach combines leadership qualities with a meticulous attention to healthcare needs, driving significant improvements in service delivery.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Patient Experience Coordinator
Pivot Physical Therapy
01.2023 - Current
- Improved patient satisfaction by addressing concerns promptly and efficiently.
- Streamlined communication between patients, families, and healthcare providers to foster trust and collaboration.
- Verified insurance benefits , handled prior authorizations
- Processed insurance payments such as copays , deductibles and coinsurance.
Childcare Provider
Self - Employed
01.2017 - 12.2022
- Developed strong relationships with families, providing regular updates on child progress and establishing trust.
- Sanitized dishes, tabletops, toys, and frequently touched surfaces to prevent spreading of germs.
- Developed age-appropriate activities and crafts to engage children.
- Maintained clean facilities by following sanitation protocols, ensuring a healthy environment for all children.
- Collected service fees daily and kept written documentation.
Sales Associate
Boutique Chel
Fredericksburg, VA
10.2020 - 06.2021
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Managed returns, exchanges and refunds in accordance with store policy.
- Prepared merchandise for sales floor by pricing or tagging.
- Helped customers locate products and checked store system for merchandise at other sites.
- Answered customer questions about sizing, accessories, and merchandise care.
- Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
Education
Dental Assistant - Dental
Penn Foster Career School
Scranton, PAPhysical Therapy Tech - Physical Therapy
Penn Foster Career School
Scranton, PA2021
Highschool Diploma -
Penn Foster High School
Scranton, PA2019
Skills
- Leadership qualities
- Healthcare
- Teamwork
Certification
Physical therapy tech certification
Timeline
Patient Experience Coordinator
Pivot Physical Therapy
01.2023 - Current
Sales Associate
Boutique Chel
10.2020 - 06.2021
Childcare Provider
Self - Employed
01.2017 - 12.2022
Dental Assistant - Dental
Penn Foster Career School
Physical Therapy Tech - Physical Therapy
Penn Foster Career School
Highschool Diploma -
Penn Foster High School