Jayanna Gentles

License Number: RPT115550

• Counted and labeled prescriptions with correct item and quantity.
• Assisted in maintaining a clean and organized work environment, ensuring compliance with safety regulations.
• Trained to handle, distribute, and receive orders on controlled medications.
• Enhanced medication safety by accurately preparing and dispensing IV medications according to established protocols.
• Supported the training of new pharmacy technicians to enhance team performance and improve workflow efficiency.
• Trained to deliver and retrieve medications from med machines throughout the hospital.

• Answered incoming phone calls and addressed questions from customers and healthcare providers.
• Stocked, labeled, and inventoried medication to keep accurate records.
• Calculated dosage, filled prescriptions, and prepared prescription labels with absolute accuracy.
• Reviewed and verified customer information and insurance provider information.
• Set up and modified patient profiles to include current medications and insurance details.
• Resolved third-party billing, computer system and customer service issues.
• Ordered medicines daily to replenish stock and increase inventory in anticipation of need.
• Managed opening and closing duties for pharmacy.

• Answered customer telephone calls promptly to avoid on-hold wait times.
• Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
• Collected and returned unpurchased or returned items to correct shelf locations and arranged displays to promote sales.
• Maintained clean and orderly checkout areas by mopping floors, emptying trash cans and wiping down surfaces.
• Provided training and support to new associates to help provide high-quality customer service.

• Processed and shelved returned materials after evaluating for general condition and cleanliness.
• Answered questions from customers and staff.
• Organized shelves when patrons returned books.
• Enabled ease of material location by replacing returned items in alphabetical order to library shelves.
• Engaged in customer service by conducting searches of available materials, pointing out library resources and answering general questions.
• Showed library patrons where specific book collections were.