Hi, I’m
Jayanni Younge
North Little Rock,AR
Summary
Friendly Dental Assistant Student Intern enthusiastic about dental hygiene care and patient education, bringing top-notch skills in oral and written communication, active listening, and analytical problem-solving skills. With 5 years of exceptional retail and food industry skills, detail-oriented, being a team player with strong organizational skills eager to secure an entry-level Dental Assistant position. Ready to help the team achieve company goals.
Overview
7
years of professional experience
Work History
Happy Hippie Smoke Shop
Assistant Manager
07.2023 - Current
Job overview
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Managed inventory levels to minimize stockouts while reducing overhead costs.
- Generated repeat business through exceptional customer service.
Victoria's Secret
Pink TAP Manager
04.2021 - 12.2022
Job overview
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
- Trained and guided team members to maintain high productivity and performance metrics.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Conducted team meetings to reinforce goals and objectives and set clear expectations about policies and procedures.
- Performed competitive analyses and adjusted sales and marketing strategies accordingly.
- Directed canvassing plans to facilitate consistent, high-quality appointments for sales representatives.
Barnes & Noble
Book Seller
11.2020 - 04.2021
Job overview
- Recovered sales floor by picking up items, shelving books, and product and straightening bookshelves and tables.
- Answered customer questions about products and services, helped locate merchandise, and promoted key items.
- Processed payments and returns on company POS system using proper cash-handling procedures.
- Answered product questions with up-to-date knowledge of sales and store promotions.
- Matched purchase orders with invoices and recorded necessary information.
- Applied interpersonal and communication skills to establish selling relationship with customers.
- Used consultative sales techniques to understand customer needs and recommend relevant products and services.
T.J Maxx
Sales Associate
05.2020 - 09.2020
Job overview
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Offered each customer top-notch, personal service to boost sales and customer satisfaction.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
- Monitored sales floor and merchandise displays for presentable condition, taking corrective action such as restocking or reorganizing products.
- Helped customers complete purchases, locate items, and join reward programs.
- Rotated stock and restocked shelves to maintain product availability and store appearance.
The University of Arkansas at Little Rock Financial Aid Office
Office Assistant
10.2019 - 05.2020
Job overview
- Managed daily data entry and kept clerical information accurate and up-to-date.
- Prepared and edited documents to produce precise, accurate, and professional communication.
- Answered and managed incoming and outgoing calls while recording accurate messages for distribution to office staff.
- Input data into spreadsheets and databases.
- Kept office supplies well organized and sufficiently stocked, placing orders promptly to replenish materials before depleted.
- Edited and proofread documents for accuracy and completeness.
- Provided clerical support to company employees by copying, faxing, and filing documents.
American Pie Pizza
Kitchen Crew
05.2018 - 08.2019
Job overview
- Cleaned and sanitized dishes and utensils, consistently keeping adequate supplies on hand for expected customer loads.
- Made food according to standard recipes with requested changes for customer satisfaction.
- Set positive tone for entire dining experience as first point of contact for incoming guests.
- Bussed and reset tables to keep dining room and work areas clean.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Collaborated with kitchen staff to coordinate restaurant goals such as upselling certain items, addressing product availability issues and other communication concerns.
- Maintained effective supply levels by monitoring and reordering food stock and dry goods.
- Washed, peeled and cut various foods such as fruits and vegetables to prepare for cooking or serving.
Zumiez
Sales Associate
10.2017 - 02.2018
Job overview
- Prioritized helping customers over completing other routine tasks in store.
- Provided exceptional services and pleasant shopping experiences to retail customers.
- Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
- Engaged in friendly conversation with customer to better uncover individual needs.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
- Rotated stock and restocked shelves to maintain product availability and store appearance.
- Managed returns, exchanges and refunds in accordance with store policy.
Education
Western Colorado University, Gunnison, Colorado
Undergraduate Geology
08.2023
The University of Arkansas At Little Rock, Little Rock, AR
Undergraduate General Biology
05.2021
North Little Rock High School, North Little Rock, AR
High School Diploma
05.2019
Skills
- Customer service
- Sales Techniques
- Documentation and Reporting
- Attention to Detail
- Guest Engagement
- Creative Thinking
- Team Building and Leadership
- Store Organization
Volunteer Organizations
- University of Arkansas at Little Rock, Chi Omega Sorority Member (Gamma Zeta Chapter), 11/2020, 05/2021
- North Little Rock High School, Theater Dance Member, 08/2015, 05/2019
Timeline
Assistant Manager
Happy Hippie Smoke Shop
07.2023 - Current
Pink TAP Manager
Victoria's Secret
04.2021 - 12.2022
Book Seller
Barnes & Noble
11.2020 - 04.2021
Sales Associate
T.J Maxx
05.2020 - 09.2020
Office Assistant
The University of Arkansas at Little Rock Financial Aid Office
10.2019 - 05.2020
Kitchen Crew
American Pie Pizza
05.2018 - 08.2019
Sales Associate
Zumiez
10.2017 - 02.2018
Western Colorado University
Undergraduate Geology
The University of Arkansas At Little Rock
Undergraduate General Biology
North Little Rock High School
High School Diploma
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