Summary
Overview
Work History
Education
Skills
Timeline
Generic

Jayce Alcala

Houston,TX

Summary

Well-rounded Guest Service/ care associate commited to interacting with guests and resolving issues to propel customer satisfaction. Smoothly resolves issues, greets guests and oversees reception at busy establishments. Polished and tolerant when handling high-stress situations using appropriate responses.

Overview

2
2
years of professional experience

Work History

Guest Service Representative

Joey Uptown
Houston, TX
11.2023 - Current
  • Verified reservations by phone or in person.
  • Resolved guest complaints in a professional manner.
  • Greeted and assisted guests with variety of inquiries, promoting service standards.

Server

Moonshine Deck
Houston, TX
10.2023 - Current
  • Provided excellent customer service to ensure satisfaction.
  • Maintained knowledge of current menu items, garnishes, ingredients and preparation methods.

Guest Service Representative

Nothing Bundt Cakes
Humble, TX
01.2022 - 02.2023
  • Promoted high level of guest satisfaction through genuine, enthusiastic and friendly interactions.
  • Managed customer complaints and rectified issues to complete satisfaction.
  • Answered phones to respond to customer inquiries and transferred calls to appropriate staff members.
  • Greeted walk-in and phone guests, determining interests and needs.

Education

High School Diploma -

Atascocita High School
Humble, TX
05-2022

Skills

  • Data Entry
  • Customer Service
  • Guest Relations
  • Reservation Management
  • Detail Oriented
  • Complaint Handling

Timeline

Guest Service Representative

Joey Uptown
11.2023 - Current

Server

Moonshine Deck
10.2023 - Current

Guest Service Representative

Nothing Bundt Cakes
01.2022 - 02.2023

High School Diploma -

Atascocita High School

Similar Profiles

CREATE PROFILE
Jayce Alcala