Nkiangu Alethia
Lexington Park,MD
Summary
Dynamic Guest Service Representative with a proven track record at Hamilton, excelling in customer service and issue resolution. Recognized for enhancing guest satisfaction through personalized recommendations and effective complaint handling. Proficient in payment processing and data entry, fostering loyalty and repeat business while maintaining a welcoming atmosphere.
Overview
2
2
years of professional experience
Work History
Guest Service Representative
Hamilton
03.2017 - 01.2019
- Assisted guests with reservation modifications, resolving any issues promptly and professionally.
- Handled payment transactions accurately, maintaining proper cash handling procedures at all times.
- Resolved guest complaints diplomatically to maintain a positive property reputation and high customer satisfaction rates.
- Developed strong rapport with returning guests to foster loyalty and repeat business.
- Contributed positively towards creating a welcoming atmosphere by maintaining a clean and organized front desk area at all times.
- Managed guest inquiries via telephone, email, and in-person communication, ensuring accurate information delivery.
- Enhanced guest satisfaction by providing exceptional customer service at the front desk.
- Collaborated closely with colleagues across departments to enhance overall guest experience throughout their stay.
- Participated in ongoing training programs to stay current on industry trends, best practices, and emerging technologies affecting the hospitality sector.
- Assisted in emergency situations as required while adhering strictly to safety protocols.
- Provided personalized recommendations for local attractions, dining options, and transportation services based on guest preferences.
Education
Advance Level - Science Education
Bilingual Grammar School Buea
Buea, Cameroon 06.2004
Skills
- Customer service
- Computer skills
- Guest accommodations
- Detail-oriented
- Guest relations
- Issue resolution
- Flexible schedule
- Payment processing
- Data entry proficiency
- Complaint handling
- Guest orientation
- Data entry
- Basic accounting
- Reservation processing
- Data inputting
Languages
English
Full Professional
Timeline
Guest Service Representative
Hamilton
03.2017 - 01.2019
Advance Level - Science Education
Bilingual Grammar School Buea
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