Jayce Alcala
Houston
Summary
Guest Services professional with extensive experience delivering exceptional customer experiences in hospitality environments. Skilled in problem-solving, conflict resolution, and maintaining high levels of customer satisfaction. Recognized for strong teamwork, adaptability, and consistent performance in fast-paced settings. Experienced in handling guest inquiries, managing reservations, and ensuring seamless daily operations. Reliable, flexible, and dedicated to enhancing both guest services and overall operational efficiency.
Overview
4
4
years of professional experience
Work History
Guest Service Representative
Joey Uptown
02.2024 - 07.2025
- Resolved guest complaints diplomatically to maintain a positive property reputation and high customer satisfaction rates.
- Assisted guests with reservation modifications, resolving any issues promptly and professionally.
- Collaborated closely with colleagues across departments to enhance overall guest experience throughout their stay.
Server
Golf Club of Houston
12.2022 - 02.2024
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Cultivated warm relationships with regular customers.
Server
Pappas Seafood House
10.2021 - 12.2022
- Created a personalized experience for each guest that reflected the brand.
- Recommended items based on guest preferences and maximized check value by up selling.
- Stayed updated on seasonal items, promotions and specials.
Education
Atascocita High School
05.2022
Skills
- Friendly and approachable demeanor, anticipating guests needs, multitasking in high volume environments and time management
- Guest accommodations
- Detail-oriented
Timeline
Guest Service Representative
Joey Uptown
02.2024 - 07.2025
Server
Golf Club of Houston
12.2022 - 02.2024
Server
Pappas Seafood House
10.2021 - 12.2022
Atascocita High School
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