Jayce Bolen
Phoenix,USA
Summary
Detail-oriented and adaptable professional with a Master of Science in Forensic Psychology and a solid foundation in cognitive and behavioral analysis. Experienced auto claims adjuster, university psychology professor, and fine dining service professional, offering a unique blend of analytical thinking, precision, and customer-centric communication. Proven ability to synthesize complex information, manage multiple responsibilities, and collaborate effectively with diverse teams while maintaining a results-driven mindset. Recognized for strong skills in risk assessment, mitigation, and policy interpretation, adept at navigating liability exposures across multiple states and committed to delivering high-quality work in dynamic environments.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Associate Auto Adjuster
USAA - P&C Auto Insurance
Phoenix, AZ
09.2025 - Current
- Evaluated and managed auto insurance claims to uphold accuracy standards and foster positive client experiences.
- Facilitated effective communication with policyholders to gather essential information for prompt claim resolutions.
- Evaluated damage reports and estimates to assess coverage eligibility and determine appropriate claim payouts.
- Engaged with repair shops and service teams to optimize workflows for expedited claim processing.
Service Assistant/Food Runner/Server
The Capital Grille
Scottsdale, AZ, USA
06.2023 - Current
- Enhanced customer satisfaction by providing exceptional fine dining service and anticipating guests' needs.
- Skillfully juggled multiple tasks simultaneously while remaining calm under pressure during busy shifts.
- Adhered to all company policies and procedures while consistently delivering high-quality service experiences for every guest interaction.
Adjunct Professor of Psychology
Grand Canyon University
Phoenix, AZ, USA
09.2022 - Current
- PSY 102: General Psychology
- PSY 310: Introduction to Forensic Psychology
- PSY 352: Health Psychology
- Provided program instruction across multiple modalities to equip students with the required skill set and prepare students to be successful leaders in their chosen profession.
- Identified academic strengths and obstacles and developed instructional techniques to accommodate different learning styles.
- Advised students on academic plans and career goals, providing guidance for successful progression through their psychology studies.
Instructional Assistant
Grand Canyon University
Phoenix, AZ, USA
02.2022 - Current
- PSY 102: General Psychology – Dr. Laura Terry; Dr. Jennifer Jones
- SOC 102: Principles of Sociology – Dr. Adora Villanueva; Professor Mickey Nunez
- PSY 355: Child and Adolescent Psychology – Professor Amy Millington
Graduate Teaching Assistant
Arizona State University
Tempe, AZ, USA
08.2021 - 12.2021
- PSY 547: Correctional Psychology - Dr. Lesley Zannella
- PSY 323: Sensation and Perception - Dr. Brianna Perkins
Server/Food Runner/Trainer
Yard House Restaurant
Phoenix, AZ, USA
08.2017 - 10.2020
Education
Master of Science - Forensic Psychology
Arizona State University
Phoenix, AZ, USA12-2021
Bachelor of Science - Psychology
Arizona State University
Tempe, AZ, USA05-2019
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Paradise Valley Community College
Phoenix, AZ, USA05-2016
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Mesa Community College
Mesa, AZ, USA12-2014
Skills
- Strong verbal and written communication skills
- Highly detail-oriented
- Effective problem-solving abilities
- Data analysis, organization, collection
- Proficient in Microsoft Office tools
- Self-motivation and discipline
- Strong leadership abilities
- Claim investigation
- Policy interpretation
- Claims handling
- Fraud detection
- Damage mitigation
Certification
- Florida Licensed Auto Adjuster - October 2025 to Present
Timeline
Associate Auto Adjuster
USAA - P&C Auto Insurance
09.2025 - Current
Service Assistant/Food Runner/Server
The Capital Grille
06.2023 - Current
Adjunct Professor of Psychology
Grand Canyon University
09.2022 - Current
Instructional Assistant
Grand Canyon University
02.2022 - Current
Graduate Teaching Assistant
Arizona State University
08.2021 - 12.2021
Server/Food Runner/Trainer
Yard House Restaurant
08.2017 - 10.2020
Bachelor of Science - Psychology
Arizona State University
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Paradise Valley Community College
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Mesa Community College
Master of Science - Forensic Psychology
Arizona State University