Summary
Overview
Work History
Skills
Certification
Accomplishments
References
Timeline
Generic

Leslie Medrano

San Antonio,TX

Summary

Knowledgeable Solutions Specialist with several years of experience in sales and promotions. Flexible and focused team player with strong upselling and cross-selling abilities and effective customer engagement skills.

Overview

7
7
years of professional experience
1
1
Certification

Work History

Associate Auto Adjuster

USAA
San Antonio, TX
09.2023 - Current
  • Assisted members during non-standard business hours and offering claims guidance
  • Served as first contact for auto and property claims, communicated liability decisions, and set proper expectations for claims
  • Served as first notice of loss for international auto and property claims
  • Maintained a focus on quality and timely resolution throughout member contact calls
  • Coordinated services for claims resolution during non-standard business hours
  • Utilized claim software to document claims, ensuring accuracy and completeness
  • Addressed inquiries and explained coverages verbally and written, abiding by company standards and guidelines
  • Applied knowledge of state-specific claims handling to set proper expectations
  • Maintained focus and productivity during non-traditional hours to assist fellow day-time peers

Service Advisor/Writer

Schertz Auto Service
Schertz, TX
06.2022 - 09.2023
  • Maintain and built positive relationships to ensure repeat business
  • Provide customers with information and advice on warranty protections, potential cost savings and the advantages of trading in versus fixing their car
  • Set clear expectations about repairs with customers in line with company guidelines
  • Consulted with technicians in order to provide cost effective repairs
  • Keeping customers updated throughout the repairs process and clear documentation on necessary paperwork related to repairs

Sales Consultant (Door to Door Sales)

Rock Industries (Kirby Company)
San Antonio, TX
12.2017 - 05.2022
  • Conducted on-site product demonstrations to highlight features, answer customer questions and redirect concerns toward positive aspects
  • Cultivated lasting rapport with key industry clients by providing accurate pricing and credit terms to meet customer objectives
  • Liaised with customers, management, and sales team to better understand customer needs and recommend appropriate solutions

Skills

  • Fluent in Spanish
  • Strong customer/sales service skills
  • Proven negotiation skills
  • Proven investigation skills
  • Proven communication skills
  • Proven conflict resolution skills
  • Proficient in Microsoft Office
  • Proficient in Adobe suite
  • Proficient in Guidewire
  • Proficient in ALR/PLR
  • Ability to multitask
  • Ability to work consistently in high volume and fast paced environment

Certification

  • All Lines Property & Casualty Adjuster License, 10/2023, Current
  • Life Agent/Agency License, 10/20/21, Current

Accomplishments

  • Received 24+ Award- Exceeded monthly quota by selling 24 home care systems in one month
  • Promoted to distributor trainee by achieving at least 5 months of 15 sales each month, exceeding this goal by qualifying for 9 months
  • ASE Certified Service Advisor
  • Received the Delivering the Promise Reward and Service Excellence
  • Guided new team members on overnight claims processes and assisted in peer training
  • Assisted in USAA projects such as ALR clean-up, salvage invoice, Agero tow invoice, and CAT.

References

  • Edgar Reyes, Schertz Auto Service, Service Director, (210) 566-1767
  • Ortavia Mccoy, Rock Industries, Sales Manager, (210) 262-1969

Timeline

Associate Auto Adjuster

USAA
09.2023 - Current

Service Advisor/Writer

Schertz Auto Service
06.2022 - 09.2023

Sales Consultant (Door to Door Sales)

Rock Industries (Kirby Company)
12.2017 - 05.2022

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Leslie Medrano