Jayce Edwards
Momence ,IL
Summary
Dedicated customer service professional with proven skills in problem-solving, teamwork, and attention to detail. Committed to maintaining cleanliness and organization while enhancing customer satisfaction.
Detail-oriented professional with a strong background in food service and customer interaction. Known for exceptional multi-tasking and a commitment to organization, ready to support team success and ensure a positive customer experience.
Overview
4
4
years of professional experience
Work History
Sandwich Artist
SUBWAY®Restaurants
Momence, IL
07.2023 - Current
- Crafted high-quality sandwiches using fresh ingredients and adhering to food safety standards.
- Provided exceptional customer service by accurately taking orders and addressing inquiries.
- Maintained cleanliness of workstations and dining area to ensure a pleasant environment for customers.
- Assisted in training new team members on sandwich preparation techniques and operational procedures.
- Managed inventory levels, ensuring timely restocking of supplies to meet customer demand.
- Implemented efficient food preparation methods to enhance service speed during peak hours.
- Monitored food quality and presentation, ensuring adherence to brand standards for customer satisfaction.
- Greeted guests, promoted specials, and took orders.
- Operated the cash register with accuracy, ensuring proper handling of transactions.
- Kept workplace clean and organized in line with restaurant policies.
- Prioritized excellent communication skills to understand customer preferences accurately while minimizing errors in orders.
- Demonstrated flexibility by covering shifts when needed, ensuring consistent staffing levels for optimal operation.
- Operated manual and electric appliances to peel, slice, and trim food.
- Organized freezers, refrigerators and storage rooms by receiving, recording, and moving food and beverage supplies and products.
Team Member
Berkots Super Food
Momence, IL
08.2022 - 07.2023
- Assisted customers with product selection and inquiries to enhance shopping experience.
- Operated point-of-sale system efficiently, ensuring accurate transactions and customer service.
- Maintained cleanliness and organization of sales floor, contributing to a welcoming environment.
- Collaborated with team members to restock shelves and manage inventory levels effectively.
- Implemented store promotional displays, increasing product visibility and customer engagement.
- Monitored stock levels and reported shortages to management for timely replenishment decisions.
- Learned all required tasks quickly to maximize performance.
- Worked scheduled shifts and remained available to work during coworker absences, holidays, and busy periods.
- Contributed to team success by completing jobs quickly and accurately.
- Developed strong cooperative relationships with coworkers and managers.
- Maintained productive, efficient approach to all tasks.
- Developed strong customer service and product knowledge skills to enhance individual and team performance.
- Operated register to process payments and collect cash payment for order totals.
- Worked different stations to provide optimal coverage and meet production goals.
- Assisted with inventory counts and stocking of merchandise.
- Broke down boxes and cartons, disposing of refuse in proper cardboard receptacles.
Team Member
Burger King
Momence, IL
06.2022 - 08.2022
- Kept work areas clean, organized, and safe to promote efficiency and team safety.
- Delivered exceptional customer service in fast-paced dining environment.
- Operated point-of-sale system efficiently, processing orders accurately.
- Performed opening and closing duties as needed, ensuring the restaurant was prepared for efficient operation each day.
- Arrived to work in uniform and presentable in appearance to meet restaurant standards.
- Greeted guests pleasantly and answered menu questions.
- Assisted in maintaining a clean and organized dining area, contributing to a positive guest experience.
- Prepared food orders, cooking on grill and operating fry station.
- Used proper techniques to prepare food and ingredients.
- Restocked condiment dispensers, napkins, silverware and drink machines to prevent shortages.
- Cultivated warm relationships with regular customers.
- Assisted with in-store operations by disassembling delivery boxes, cleaning floors, and dishwashing.
- Verified freshness of ingredients and food by checking for quality, rotating stock and recording old and new items.
- Served food and beverages promptly with focused attention to customer needs.
Education
Associate of Applied Science - Criminal Justice
Kankakee Community College
Kankakee12.2026
High School Diploma -
Momence High School
Momence, IL05.2024
Skills
- Customer service
- Teamwork and collaboration
- Problem-solving
- Time management
- Cleaning and organization
- Reliability and punctuality
- Food preparation
- Cash handling proficiency
- Effective multi-tasking
- Attention to detail
- Dependable and honest
- Patience and empathy
Languages
English
Timeline
Sandwich Artist
SUBWAY®Restaurants
07.2023 - Current
Team Member
Berkots Super Food
08.2022 - 07.2023
Team Member
Burger King
06.2022 - 08.2022
Associate of Applied Science - Criminal Justice
Kankakee Community College
High School Diploma -
Momence High School