JayCee Moore
Spokane,WA
Summary
Results-driven Human Resources and Operations professional with nearly 20 years of experience enhancing customer service and administrative operations. Expertise in improving operational efficiency, resolving complex issues, and fostering strong relationships across all levels of an organization. Committed to managing multiple priorities while maintaining confidentiality and delivering exceptional service in a collaborative environment.
Overview
20
20
years of professional experience
Work History
Director of Human Resources
Resolute Road Hospitality- DoubleTree Spokane
02.2025 - Current
- Streamlined onboarding processes, reducing time-to-hire while improving new hire retention rates.
- Managed payroll and benefits for team members, ensuring accuracy and minimizing discrepancies through effective program oversight.
- Oversaw benefits administration to ensure regulatory compliance and improve employee satisfaction.
- Oversaw benefits administration, ensuring compliance with regulations and maximizing employee satisfaction.
- Maintained payroll and benefits for team members, minimizing financial discrepancies through detailed program management.
- Coordinated performance evaluations, supervisory practices, and dispute resolution with management to enhance employee accountability.
General Manager
Resolute Road Hospitality- Hampton Inn & Suites Coeur D'Alene
02.2020 - 02.2025
- Led day-to-day hotel operations, ensuring compliance with Hilton and Management Company standards to enhance guest experience.
- Managed accounts receivable, time management, and team member development initiatives to support financial and operational goals.
- Resolved customer complaints swiftly, upholding high service delivery standards to maintain guest satisfaction.
- Implemented employee recognition programs to motivate staff members toward achieving organizational goals.
- Prepared detailed reports for senior leadership outlining key performance metrics related to operational success.
- Manage Accounts Receivable, time management, and team member development initiatives
Front Desk & Reservation Manager
Northern Quest Resort and Casino
03.2017 - 02.2020
- Managed Front Desk, Reservations, Bell Staff, and Concierge departments to ensure seamless guest experiences
- Supervised 7 Supervisors and a team of 50 members, ensuring efficient operations
- Developed and implemented policies aligning with Kalispel Tribe and resort standards to enhance operational compliance
- Oversaw payroll management and staffing processes, including conducting interviews and performance reviews to maintain workforce quality
Front Desk Supervisor
Hilton Garden Inn Spokane Airport
05.2009 - 02.2017
- Progressed from Night Auditor to Front Office Supervisor during a seven-year tenure, demonstrating strong performance, reliability, and leadership.
- Provided exceptional guest service in a fast-paced hotel environment, resolving guest concerns and handling sensitive situations with professionalism and discretion.
- Coordinated front office operations and collaborated with multiple departments to ensure a smooth and positive guest experience.
- Supported and guided front office staff, helping maintain service standards, operational efficiency, and a welcoming environment for guests.
- Managed overnight operations independently, exercising sound judgment, attention to detail, and problem-solving skills while balancing multiple priorities.
Front Desk Agent
Hampton Inn and Suites Coeur D'Alene
03.2008 - 05.2009
- Progressed through multiple hotel operations roles, advancing from Housekeeping and Laundry to Breakfast Service, Front Desk, and ultimately Night Audit.
- Developed a strong foundation in customer service and hospitality operations by working across multiple departments and supporting a wide range of guest needs.
- Provided professional and responsive guest service at the Front Desk, addressing questions, requests, and concerns while maintaining Hilton service standards.
- Managed overnight front desk and audit responsibilities with a high level of accuracy, independence, and attention to detail.
- Adapted quickly to changing departmental needs and demonstrated a willingness to take on additional responsibilities and learn new areas of hotel operations.
Front Desk Agent
Oxford Suites
01.2007 - 03.2008
- Progressed through multiple hotel operations areas, including Housekeeping, Front Desk, and Restaurant operations, demonstrating flexibility and a strong willingness to learn.
- Supported multiple departments, adapting quickly to changing operational priorities and staffing needs.
- Gained hands-on experience across departments, enhancing understanding of hotel operations and fostering collaboration with team members.
- Demonstrated reliability, teamwork, and a strong commitment to supporting both guests and colleagues wherever assistance was needed.
Education
High School Diploma -
West Valley High School
Spokane ValleySkills
- Talent acquisition
- Team leadership
- Guest relations
- Policy compliance
- Financial management
- Employee engagement
- Culture cultivation
- Benefits management
- Compliance oversight
- Performance management
- HR data analysis
Timeline
Director of Human Resources
Resolute Road Hospitality- DoubleTree Spokane
02.2025 - Current
General Manager
Resolute Road Hospitality- Hampton Inn & Suites Coeur D'Alene
02.2020 - 02.2025
Front Desk & Reservation Manager
Northern Quest Resort and Casino
03.2017 - 02.2020
Front Desk Supervisor
Hilton Garden Inn Spokane Airport
05.2009 - 02.2017
Front Desk Agent
Hampton Inn and Suites Coeur D'Alene
03.2008 - 05.2009
Front Desk Agent
Oxford Suites
01.2007 - 03.2008
High School Diploma -
West Valley High School