Summary
Overview
Work History
Education
Skills
Timeline
Generic

Shakira Scott

Beaumont,MS

Summary

Dedicated individual with the ability to multitask and work well with others. Detail oriented, bringing forth a compassionate and friendly attitude. Highly organized, and skilled in written and verbal communication. Committed to utilizing my skills to help others, while working towards the mission of a company. A strong leader who works well under pressure, and exudes positivity. Ready to leverage my skills while successfully filling the role at your company.

Overview

11
11
years of professional experience

Work History

Scheduling Specialist

WellStar MCG
01.2019 - Current
  • Answer incoming calls for all assigned clinics and operate phone calls.
  • Research patient requests in the medical record and provides information to patient or other entity.
  • Collects insurance and pre-certification information from callers, validates insurance eligibility and correct PCP assignment.
  • Follows scheduling protocols and guidelines.
  • Utilizes critical thinking to determine which processes to apply to specific situations.
  • Determine calls with urgent needs and complete warm transfers to clinic staff.
  • Complete accurate patient scheduling on provider and ancillary schedules for multiple clinics and medical groups
  • Research patient requests in the medical record and provide information to patient.
  • Attend educational sessions and department meetings as scheduled.

Customer Service Representative

Savilinx
01.2017 - 01.2019
  • Provide expert eligibility and enrollment solutions, simplifying complex benefits and insurance processes.

Patient Account Rep

Pinebelt Mental Health
01.2017 - 01.2017
  • Answer incoming calls for all assigned clinics and operate phone calls.
  • Follows scheduling protocols and guidelines.
  • Utilizes critical thinking to determine which processes to apply to specific situations.
  • Determine calls with urgent needs and complete warm transfers to clinic staff.
  • Complete accurate patient scheduling on provider and ancillary schedules for multiple clinics and medical groups
  • Research patient requests in the medical record and provides information to patient.

CNA

Forrest General Hospital
01.2015 - 01.2017
  • Providing great patient care.
  • Answering patient calls and determining how best to help them.
  • Providing physical support for patients or residents with daily activities and personal hygiene, including bathing, dressing, getting out of bed, - using the toilet, walking, standing, or exercising.
  • Turning and repositioning bedridden patients.
  • Ensuring patients or residents receive an appropriate diet by reviewing their dietary restrictions, food allergies, and preferences.
  • Obtaining a wide range of information from physicians, caregivers, and nurses about patient conditions, treatment plans, and suggested activities.

Education

High School -

Wayne County High School
Waynesboro, MS
05-2007

College - General Studies

Jones Junior College
01.2015

Skills

  • Efficient
  • Computer Proficient
  • Hard working
  • Honest
  • Diligent
  • Customer Service
  • Versatile
  • Interpersonal skills
  • Microsoft Proficient
  • Basic Lab procedures
  • Vital signs / Patient Care

Timeline

Scheduling Specialist

WellStar MCG
01.2019 - Current

Customer Service Representative

Savilinx
01.2017 - 01.2019

Patient Account Rep

Pinebelt Mental Health
01.2017 - 01.2017

CNA

Forrest General Hospital
01.2015 - 01.2017

High School -

Wayne County High School

College - General Studies

Jones Junior College

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