Jaycee Kay Gorrell
Atchison,KS
Summary
Motivated business student seeking internship in Human Resources to gain hands-on experience. Outgoing and friendly with strong drive to succeed.
Overview
7
7
years of professional experience
Work History
Communications Operator
City of Saint Joseph
Saint Joseph, MO
01.2023 - Current
- Receives emergency and non-emergency calls for service from the public, and dispatches the proper police, fire or sheriff's response and equipment
- Operates computer systems, 911 lines and non-emergency lines
- Maintains accurate records and coordinates emergency services with other agencies, hospitals, ambulances and utilities
- Records all calls into the computer system
- No supervisory or budgetary responsibilities.
Master Scheduler
Corecivic Inc.
Leavenworth, KS
03.2021 - 01.2023
- Implement and maintain the approved workforce management platform at the local facility level to include but not be limited to the development of shift rosters for each shift, scheduling of annual in-service training and partner-mandated training; determines the appropriate number of scheduled absences allowed per day and coordinates leave requests in accordance with policy to ensure adequate coverage of posts
- Work with facility management to revise shift cards as needed to provide a fair balance in staff level and in experience on all shifts
- Create schedules, using fair scheduling practices which ensures achievement of safe and secure facility operations; contract compliance; schedule adherence and other financially impacting goals
- Make adjustments accordingly
- Member of the Incident Command System working directly with facility management to provide updated staffing and schedule information
- Develop working partnerships with the Human Resources, Payroll and Training departments to ensure items impacting schedules and shift rosters are properly communicated and documented
- Serve as the primary contact for the overtime tracking process
- Key overtime reasons into Kronos
- Conduct weekly meetings with facility management to discuss issues related to any schedule impacting items.
Adminstrative Assistant
Corecivic Inc.
Leavenworth, KS
03.2020 - 03.2021
- Produce finished documents efficiently using word processing and spreadsheet programs
- Independently edit documents making necessary corrections to include spelling and grammar
- Maintain confidentiality and security of records in accordance with corporate and facility procedures
- Oversee incoming and outgoing mail in accordance with applicable rules and regulations
- Communicate effectively with staff, inmates and visitors; respond to verbal/written inquiries and requests
Correctional Officer
CoreCivic
Leavenworth, KS
06.2019 - 03.2020
- Perform routine duties of a Correctional Officer in accordance with established policies, regulations, and procedures to maintain order and provide for the safety, security, care, and direct supervision of those in your care during all phases of activity in the facility
- Responsible for maintaining order and security of inmates in a correctional facility
- Able to work any shift, as you may be assigned to a variety of posts including, but not limited to, armory/key control, housing units, kitchen, medical, visitation, etc.
Adminstrative Clerk
Administrativecivic Inc.
Leavenworth, KS
01.2017 - 06.2019
- Produce finished documents efficiently using word processing and spreadsheet programs
- Independently edit documents making necessary corrections to include spelling and grammar
- Maintain confidentiality and security of records in accordance with corporate and facility procedures
- Oversee incoming and outgoing mail in accordance with applicable rules and regulations
- Communicate effectively with staff, inmates and visitors; respond to verbal/written inquiries and requests
Education
Bachelor's degree - CoreCivicAdministrative Assistant
Capella University
trueTechnical or occupational certificate -
Highland Community College Technical Center
High school diploma or equivalent - General
Atchison County Community High School
Skills
- Scheduling
- Telephone Reception
- Problem Research and Resolution
- Active Listening
- Emergency Situation Response
- Interpersonal Communication
- Professional Communication
- MS Office
- Data Entry
- Front Desk Management
- Relationship Building
- Critical Thinking
References
References available upon request.
Timeline
Communications Operator
City of Saint Joseph
01.2023 - Current
Master Scheduler
Corecivic Inc.
03.2021 - 01.2023
Adminstrative Assistant
Corecivic Inc.
03.2020 - 03.2021
Correctional Officer
CoreCivic
06.2019 - 03.2020
Adminstrative Clerk
Administrativecivic Inc.
01.2017 - 06.2019
Bachelor's degree - CoreCivicAdministrative Assistant
Capella University
Technical or occupational certificate -
Highland Community College Technical Center
High school diploma or equivalent - General
Atchison County Community High School
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