Jayci Conover

• Lead the operations team and coach them to perform at their best; train, motivate, and develop staff.
• Oversee inventory management, replenishment, stock accuracy, and order fulfillment to ensure products are available and clients’ orders are fulfilled correctly.
• Maintain store visual merchandising, layout, and brand presentation, including promotions and store maintenance, to meet Sephora’s standards.
• Support the client experience: ensure high-quality customer service, help resolve issues or complaints, and contribute to store performance and sales goals.
• Monitor and analyze operational metrics; identify opportunities for improvement; implement strategies to drive efficiency, reduce errors, and enhance profitability.
• Excellent communication and interpersonal skills; ability to coach, build teamwork, and collaborate.
• Ability to adapt to shifting priorities in a fast-paced environment.

• Greet customers as they enter, assist with their needs, and provide courteous, attentive service.

• Operate cash register, scan items, bag purchases; handle payments (cash, cards, fuel/gift/lucky cards) and perform age verification for restricted items.

• Prepare food and beverages to customer specifications; refill and restock food, drink, and grocery items.

• Maintain cleanliness and organization in all store areas (sales floor, food/beverage prep, exterior/fuel court, restrooms).

• Ensure product quality and safety: check expiration dates, face/inspect items, remove expired stock.

• Follow store policies and safety, security, and quality control procedures.

• Ability to multitask and work in a fast-paced environment.

• Good communication skills; able to work well individually and within a team.

• Learned and maintained proficiency in first responder skills such as First Aid and CPR to offer individuals in distress optimal support.

• Ensured swimmer safety by vigilantly monitoring pool area and enforcing rules.

• Monitored safety of guests in and around swimming pool.

• Provided friendly customer service to guests and addressed concerns.

• Maintained a clean and safe facility, performing necessary cleaning tasks on a daily basis.

• Responded to emergency situations in a timely, efficient manner.