Jayci Fleetwood
Prime Communications
Bedford,IN
5
years of professional experience
I'm a highly motivated, empathetic professional with experience in customer service and patient care. I'm dedicated to supporting others with compassion, respect, and professionalism while advocating for their well-being. I am truly passionate about helping individuals find solutions to their needs, ensuring they feel heard, validated, and supported. As a collaborative team player, I enjoy working with others to achieve positive outcomes. I am eager to continue learning and developing new skills in the healthcare field.
Work History
AT&T Sales Representative
8 Months- Demonstrated product and service knowledge across multiple brands of mobile devices, service plans, and accessories in order to successfully educate, and upsell customers.
- Delivered strong customer service by identifying customer needs, resolving their issues, always pitching relevant products and services, ultimately resulting in a positive in store experience for the customer.
- Consistently met or exceeded monthly sales targets, maintaining high customer service satisfaction, all through expert knowledge of AT&T's evolving stock of Fiber and 5G products.
- Processed transactions, managed and received inventory, and maintained a well organized, visually appealing store.
Behavioral Health Technician
2 Months- Provided direct care and support to individuals with behavioral health, and substance abuse disorders, ensuring client safety, emotional well-being, and adherence to treatment plans set by providers.
- Maintained detailed, and accurate patient records, by using an electronic medical record system, ensuring seamless shift handoffs and the continuity of high quality care.
- Responded to crisis using de-escalation techniques, maintaining a calm and therapeutic environment for patients experiencing high psychiatric distress.
- Assisted in coordinating care by taking clients to and from their appointments with psychiatrists, therapists, and other health care providers.
Starbucks Barista
6 Months- Greet every customer with a high energy, positive attitude. Resolving any issues customers may have, ensuring the expected warm Starbucks environment.
- Crafted a wide variety of handcrafted espresso beverages, and fruit based refreshers in an extremely fast paced environment, making certain the customer will have a high quality drink every time.
- Took customer orders on a point of sale system, recommending limited time beverages. Slowing down each customer interaction to make a connection. Handling both cash, and card transactions with accuracy.
- Maintained a high standard of cleanliness and organization on the drink crafting floor, back storage rooms, lobby, and restrooms.
Wendy's Crew Member
3 Years 4 Months- Provided fast, friendly, and accurate customer service in a fast-paced environment. Collaborating with team members to maintain a smooth workflow during peak lunch, and dinner hours.
- Take customer orders on a point of sale system, upselling combos, and recommending specialty drinks. Handling both cash and card transactions with accuracy, and care.
- Maintained a high standard of cleanliness and organization in the main kitchen, food preparation areas, dining rooms, and restrooms.
- Demonstrating strong multitasking abilities by handling multiple orders simultaneously, without compromising efficiency, and Wendy's promise of quality.
Education
High School Diploma
Skills
Patient care and advocacy
Crisis intervention
Electronic medical records
Point of sale systems
Food and beverage preparation
High volume multitasking
Detail-oriented
Excellent communicator
Active listening & empathy
Technical troubleshooting
Upselling products and services
Timeline
AT&T Sales Representative
Prime Communications
10.2025 - CurrentRead More
Behavioral Health Technician
Haven Behavioral Health
05.2025 - 07.2025Read More
Starbucks Barista
Starbucks
11.2024 - 05.2025Read More
Wendy's Crew Member
Wendy's
07.2021 - 11.2024Read More
Bedford North Lawrence High School
High School Diploma
Read More