Jaycie Matthews
Jasper
Summary
Dynamic professional with extensive experience in customer relationship management and appointment scheduling at Eye Center of Jasper. Proven ability to enhance client satisfaction through effective communication and conflict resolution. Skilled in billing administration and data entry, consistently delivering exceptional service in fast-paced environments. Committed to maintaining high standards of professionalism and efficiency.
Overview
8
8
years of professional experience
Work History
Receptionist
Eye Center of Jasper
Jasper
10.2024 - Current
- Operated the phone system and oversaw appointment scheduling.
- Coordinated specialist appointments for patients.
- Oversaw insurance-related filing and billing tasks.
- Sent patients' test outcomes to the needed medical professionals.
- Updated and recorded patient information to maintain accounts.
- Served visitors by greeting, welcoming and directing to appropriate personnel.
- Maintained client accounts by obtaining, recording and updating personal and financial information.
- Answered incoming calls, took messages, and transferred calls to appropriate departments or personnel.
Esthetician
European Wax Center
Tyler
06.2021 - 08.2024
- Developed strong client relationships.
- Achieved increased earnings by selling skincare items.
- worked in a fast-paced environment.
- Checked clients in and out.
- Continuously developed and maintained strong customer relationships.
- Delivered exceptional service standards.
- Ensured a professional, friendly, and positive environment.
In Store Manager
The Twisted Chanderlier Boutique
Jasper
05.2017 - 08.2020
- Recruited and trained employees.
- Responded to customer complaints and comments.
- Protected employees and customers by providing a safe and clean workplace.
- Maintained the stability and reputation of the store by complying with legal requirements.
- Ensured standards for quality customer service.
- Managed monetary transactions efficiently.
Education
ESTHETICIANS LICENCE - Esthetics
The Salon Professional Academy
Whitehouse, TX08-2020
High School Diploma -
Newton High School
Newton,TX05-2018
Skills
- Appointment scheduling
- Patient information management
- Billing administration
- Call handling
- Customer relationship management
- Data entry
- Professional demeanor
- Conflict resolution
- File management
- Call redirection
- Team collaboration
- Reception desk management
- Phone etiquette
Timeline
Receptionist
Eye Center of Jasper
10.2024 - Current
Esthetician
European Wax Center
06.2021 - 08.2024
In Store Manager
The Twisted Chanderlier Boutique
05.2017 - 08.2020
ESTHETICIANS LICENCE - Esthetics
The Salon Professional Academy
High School Diploma -
Newton High School