Jaycie Sperry
Summary
Proficient in verbal and written English language. Ability to work as part of a team and take initiative independent of direct supervision. Solid communication and interpersonal skills. Customer service professional with strong ability to multitask, prioritize, and manage time effectively with 5+ years of proven customer support experience. Strong foundation in chemistry and biology. Experienced with various computer programs; Microsoft Word, Excel, PowerPoint, Outlook, and Adobe.
Overview
11
11
years of professional experience
Work History
Correctional Officer
Albany County Sheriff's Office
Albany, NY
06.2024 - Current
- Tracked inmates through head counts, visitor logs, and scheduled activities.
- Searched cells of inmates to identify and confiscate contraband and other prohibited items.
- Established positive working relationships and maintained boundaries with resident offenders.
- Built solid relationships with staff and residents to keep institution safe and secure.
- Escorted inmates to and from cells, court, hospitals, and medical appointments.
- Trained in firearms and self-defense tactics.
Tour Coordinator
Yankee Trails
Rensselaer, NY
05.2019 - 06.2024
- Communicate with managers and booking agents
- Follow sales technique to maximize revenue
- Input and access data in the reservation system
- Indicate special room reservation types (e.g., complimentary rooms, employee discounts, travel agent rates, and wholesale reservations) by inputting the correct code and rate into the reservation system
- Receive and follow through on all reservation requests, changes, and cancellations received by phone, email or 3rd party request
- Provided exemplary customer service to new and existing clients, which helped build lasting relationships and secure new travel assignments.
- Supervised payments via credit and debit cards and handled sensitive information with professionalism and discreteness.
Customer Service Associate
At Home (Home Décor Retail)
Albany, NY
01.2018 - 08.2018
- Open and maintain customer accounts by recording account information;
- Contribute to team effort by accomplishing related results as needed;
- Manage large amounts of incoming calls;
- Assist with placement of orders, refunds, or exchanges
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Answered customer telephone calls promptly to avoid on-hold wait times.
Cashier
Dick's Sporting Goods
Latham, NY
02.2017 - 07.2017
- Handle cash, credit or check transactions with customers;
- Count money in cash drawers at the beginning and end of shifts to ensure that accounts are correct and that there is adequate change;
- Answer customers' questions and resolve any issues;
- Follow communication procedures, guidelines and policies
- Welcomed customers and helped determine their needs.
- Restocked and organized merchandise in front lanes.
Sales Associate (cross-trained for other areas)
Marshalls
Clifton Park, NY
07.2014 - 12.2015
- Basic understanding of sales principles and customer service practices;
- Ability to multi-task, while being attentive to customers and remaining flexible to the needs of the business;
- Provide accurate, valid and complete information by using the right methods/tools;
- Answer questions about warrantees or terms of sales
- Prepared merchandise for sales floor by pricing or tagging.
- Answered customer questions about sizing, accessories, and merchandise care.
- Engaged with customers to build rapport and loyalty.
Private First Class
Army National Guard
Troy, NY
11.2014 - 06.2015
- One weekend per month, two weekends per year
- Strengthened communication skills through regular interactions with others.
- Participated in team projects, demonstrating an ability to work collaboratively and effectively.
Education
BA - Biology, Environmental Sciences
Hudson Valley Community College
06-2027
Regents Diploma - undefined
Waterford-Halfmoon High School
06.2016
Skills
- Customer retention strategies
- Strong organizational skills
- Resource allocation
- Marketing and promotion
- Vendor engagement
- Database entry
Timeline
Correctional Officer
Albany County Sheriff's Office
06.2024 - Current
Tour Coordinator
Yankee Trails
05.2019 - 06.2024
Customer Service Associate
At Home (Home Décor Retail)
01.2018 - 08.2018
Cashier
Dick's Sporting Goods
02.2017 - 07.2017
Private First Class
Army National Guard
11.2014 - 06.2015
Sales Associate (cross-trained for other areas)
Marshalls
07.2014 - 12.2015
Regents Diploma - undefined
Waterford-Halfmoon High School
BA - Biology, Environmental Sciences
Hudson Valley Community College