Jaycinth Makana Mai Kalani Hitzeman

I am currently the director of operations for JaleneKANANI Inc., a business that has shown extreme growth since its launch in 2019. I manage a small team for e-commerce fulfillment, optimize workflow, and standardize operating systems.

• Developed and maintained an efficient process for order fulfillment to ensure accuracy and timely delivery of goods.
• Conducted regular inventory checks to maintain accurate stock levels and optimize customer satisfaction.
• Organized warehouse operations, including receiving, stocking, picking, packing, shipping, and returns.

Working under the Special Projects Manager to facilitate communications for CNHA. Manage social media, content calendars, webpages, and newsletters for the organization.

Worked at the front desk on the computer. Checked in and verified if the customer was eligible for the food packages. Also worked in the back, bagging and placing the food into carts.

Worked in the athletic department alongside the associate athletic director Carl Clapp and his assistants. Spent 3 months researching and gathering data on eSports and prepped a presentation for my colleagues in the office. Processed financial documents including contracts, expense reports, and invoices. Also maintained the front desk and reception area in a neat and organized fashion.

Coordinated dining room workflow. Managed reservations and guest experience. Problem solve and communicate for effective customer service. Assisted with the planning of special events. Execute management's directives, followed policy and attend team meetings.