Summary
Overview
Work History
Education
Skills
Timeline
Generic

Jaycob Rowland

Wichita Falls

Summary

Dynamic and results-driven professional with extensive experience in customer service and delivery, notably with DoorDash. Proven ability in effective communication and time management, ensuring timely deliveries and exceptional customer satisfaction. Skilled in POS systems and cash handling, consistently resolving issues to enhance client experiences. Flexible and dedicated to achieving operational excellence.

Overview

7
7
years of professional experience

Work History

Driver

DoorDash
Wichita Falls
06.2018 - Current
  • Drove to various locations to collect customer orders and ensure timely delivery.
    Communicated with customers regarding potential substitutions as necessary.
  • Delivered food orders promptly to customer locations.

Sales Representative

Globe Life Family Heritage
Wichita Falls
01.2025 - 06.2025
  • Actively communicated with businesses about services as a sales representative.
    Responded to client questions, ensuring comprehensive understanding of offerings.
    Cultivated connections with clients to drive sales success and loyalty.
  • Developed customized insurance plans based on client needs and preferences.

Delivery Driver

FEDEX GROUND, J.R.Rod, Inc
Wichita Falls
06.2024 - 01.2025
  • Transport packages along designated routes to customers.
  • Operated delivery vehicles following safety regulations and company protocols.
  • Managed delivery schedules to ensure timely arrivals and pickups.

Customer Service Representative

U-Haul
Wichita Falls
07.2023 - 06.2024
  • Rent out trucks, check in and clean trucks when they come in. Creates reservations for customers. Answers phone calls.
  • Resolved customer complaints through effective communication and problem-solving.
  • Processed rental transactions using company software and payment systems.

Retail Sales Associate

Ace Hardware
Wichita Falls
03.2023 - 05.2023
  • Help customers find whatever they were looking for, ran the cash register, helped unload truck on weekly basis.
  • Assisted customers in selecting tools and hardware products.
  • Operated cash register and processed customer transactions.

Front Desk Agent

Falls Fitness
Wichita Falls
06.2019 - 01.2023
  • Answered questions any members might have, kept gym clean around the shift, counted drawer each day to make sure it was in line with everything. Handled billing information regarding peoples memberships.
  • Managed member check-ins and check-outs efficiently.
  • Greeted members and guests with a friendly demeanor at reception.
  • Answered phone calls and addressed inquiries regarding services.

Front Desk Agent

Home 2 Suites
Wichita Falls
04.2022 - 10.2022
  • Managed guest check-in and check-out processes, addressed phone inquiries, and resolved various guest issues
  • Greeted members and guests with a friendly demeanor at reception.
  • Maintained cleanliness and organization of front desk area daily.

Front Desk Agent

Holiday Inn express
Wichita Falls
03.2021 - 03.2022
  • Addressed guest inquiries and managed incoming phone calls for hotel operations.
    Facilitated check-in process, ensuring credit card transactions were approved and guests were warmly greeted.
    Counted cash register daily to verify accuracy of financial transactions.
    Resolved guest issues promptly while maintaining cleanliness standards throughout the hotel.
  • Greeted members and guests with a friendly demeanor at reception.

Stocker

hobby lobby
Wichita Falls
05.2020 - 03.2021
  • Stock truck goods, pulled items from respective areas, Answered any questions that customers might have, helped keep the store as clean as I could.
  • Monitored inventory levels and restocked items as needed throughout the store.
  • Assisted customers in locating products and providing information on promotions.

Education

Basics -

Notre Dame Catholic High school
Wichita Falls, TX

Technical or Vocational School -

Vernon college
Wichita Falls, TX

Skills

  • POS
  • Forklift
  • Cash handling
  • Retail sales
  • Moving
  • Delivery driver experience
  • Front desk
  • Time management
  • Problem solving
  • Effective communication
  • Flexible schedule
  • Customer service

Timeline

Sales Representative

Globe Life Family Heritage
01.2025 - 06.2025

Delivery Driver

FEDEX GROUND, J.R.Rod, Inc
06.2024 - 01.2025

Customer Service Representative

U-Haul
07.2023 - 06.2024

Retail Sales Associate

Ace Hardware
03.2023 - 05.2023

Front Desk Agent

Home 2 Suites
04.2022 - 10.2022

Front Desk Agent

Holiday Inn express
03.2021 - 03.2022

Stocker

hobby lobby
05.2020 - 03.2021

Front Desk Agent

Falls Fitness
06.2019 - 01.2023

Driver

DoorDash
06.2018 - Current

Basics -

Notre Dame Catholic High school

Technical or Vocational School -

Vernon college