Jayd Johnson
Miami Beach ,FL
Summary
Dynamic Customer Service Team Leader with proven expertise at Publix Supermarkets in mentoring teams and resolving escalated complaints. Skilled in enhancing customer satisfaction through effective team management and complaint resolution. Recognized for fostering a positive work environment and delivering exceptional service in high-pressure situations.
Overview
6
6
years of professional experience
Work History
Customer Service Team Leader
Publix Supermarkets
10.2021 - Current
- Mentored new hires, providing guidance to ensure their successful integration into the team.
- Managed escalated customer complaints, ensuring swift resolution and preventing further dissatisfaction.
- Trained and supervised team of customer service representatives in providing quality service to customers.
- Enhanced customer satisfaction by promptly resolving issues and addressing concerns.
- Coordinated cross-functional teams to deliver exceptional customer service in a fast-paced environment.
Server
Longhorn Steakhouse
07.2019 - 10.2021
- Mentored new hires, providing guidance to ensure their successful integration into the team.
- Managed escalated customer complaints, ensuring swift resolution and preventing further dissatisfaction.
- Trained and supervised team of customer service representatives in providing quality service to customers.
- Enhanced customer satisfaction by promptly resolving issues and addressing concerns.
- Coordinated cross-functional teams to deliver exceptional customer service in a fast-paced environment.
Education
High School Diploma -
Naples High School
Naples, Florida Associates Of Science - Nursing
Florida SouthWestern State College
Fort Myers, FL05.2019
Skills
- Team management
- Complaint resolution
- Call center experience
- Retail store support
- Positive attitude
- Works well in high stress
- Always willing to be a team player
Timeline
Customer Service Team Leader
Publix Supermarkets
10.2021 - Current
Server
Longhorn Steakhouse
07.2019 - 10.2021
High School Diploma -
Naples High School
Associates Of Science - Nursing
Florida SouthWestern State College
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