Jayda Cook
New Jersey,US
Overview
11
11
years of professional experience
Work History
Sales Operations Specialist – Enterprise Solutions
Cellebrite (Digital Forensics SaaS company)
10.2022 - Current
- Draft and manage Enterprise/Private sector clients contracts. Including (SaaS) license renewals, amendments, and pricing updates using Salesforce and DocuSign.
- Manage license renewal quote process, enuring Enterprise customers and Resellers receive quotes before subscription expiration.
- Meet with assigned Sales managers weekly to plan for quarter . Create Dashboards and reports based on sales needs.
- Process POs and card payments in compliance with finance and legal requirements, and support collections (AR) activities.
- Manage Vendor supplier portals to upload Invoices, certifications, company info, etc to streamline PO process.
- Administer order fulfillment and RMA/credit processes using NetSuite and Salesforce.
- Conducted lifecycle reporting to identify trends, enabling data-driven decisions that improved subscription management efficiency.
Client Services Specialist
Gucci
12.2021 - 10.2022
- Managed high volume incoming client inquiries, product issues, and after-sales resolutions per policy guidelines.
- Placed e-commerce orders within Oracle and checked product availability at GUCCI boutiques in the US and Canada.
- Coordinated with courier services and fulfillment teams to resolve delivery claims; logged all issues via Salesforce.
- Ensured timely and accurate order placement across multiple channels, improving customer satisfaction.
Client Services Specialist
Tory Burch
09.2021 - 12.2021
Customer Service Tier 2 – Billing & Credit
South Jersey Industries (Elizabethtown Gas)
12.2018 - 09.2021
- Address customer Gas Utility bill, service and account inquiries received via phone with the goal of providing first contact resolution.
- Prepare field orders (including but not limited to turn-ons, turn-offs, transfers, leak survey, meter change and removals).
- Utilize guidance provided through company and departmental policies, to make decisions regarding account protection, collection, and adjustments. As well offering budgets and payment arrangements.
Mobile Expert (Sales)
T-Mobile
10.2017 - 12.2018
- Sale Mobile phone plans, Including Phones, Tablets, and accessories to T-Mobile New and existing customers.
- Managed product inventory and upsold plans based on customer usage patterns.
- Assist with phone troubleshooting and insurance claims.
Health & Beauty Team Lead
Whole Foods Market
03.2014 - 08.2017
- Oversaw department operations including merchandising, expense control, and compliance.
- Directed seasonal buying strategies and team performance evaluations.
Education
Some College (No Degree) - Computer Science
University of Maryland Global Campus
Adelphi,MDSkills
- Sales Operations
- Pricing Strategy
- License renewal
- Order Management
- Salesforce
- Oracle
- Process Optimization
- Team Leadership
- Vendor Management
- SaaS
- Risk Management
- NetSuite
- Slack
- Customer Service
- Training
Timeline
Sales Operations Specialist – Enterprise Solutions
Cellebrite (Digital Forensics SaaS company)
10.2022 - Current
Client Services Specialist
Gucci
12.2021 - 10.2022
Client Services Specialist
Tory Burch
09.2021 - 12.2021
Customer Service Tier 2 – Billing & Credit
South Jersey Industries (Elizabethtown Gas)
12.2018 - 09.2021
Mobile Expert (Sales)
T-Mobile
10.2017 - 12.2018
Health & Beauty Team Lead
Whole Foods Market
03.2014 - 08.2017
Some College (No Degree) - Computer Science
University of Maryland Global Campus
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