Detail-oriented professional known for critical thinking and proactive problem-solving. Experienced in managing remote tasks and guiding new employees, dedicated to optimizing customer service protocols and enhancing overall operational efficiency.
Overview
3
3
years of professional experience
Work History
Customer Service Representative
Safetech USA
08.2024 - 09.2025
Resolved customer inquiries effectively, ensuring high satisfaction levels and repeat business.
Processed orders and returns efficiently, maintaining accurate records in company database.
Collaborated with team members to streamline communication and improve service delivery times.
Guided new employees through customer service protocols and system navigation to ensure effective onboarding.
Adapted to flexible work environment by effectively managing tasks from home on specified days.
Identified recurring issues in customer feedback and suggested solutions for process improvements.
Virtual Real Estate Assistant
Foreclosure Experts
06.2022 - 07.2025
Assisted agents in preparing property listings and marketing materials.
Coordinated property showings and client appointments efficiently.
Managed communication between clients, lenders, and attorneys to ensure smooth transactions.
Conducted market research to support pricing strategies for distressed properties.
Coordinated appointments to show marketed properties.
Education
High School Diploma -
Humble Highschool
Humble, TX
05-2022
Skills
Customer service
Active listening
Critical thinking
Data entry
virtual collaboration experience
Remote proficiency
Accomplishments
Successfully organized and maintained CRM systems on REI Reply and spreadsheets . Improving lead tracking and reducing missed follow ups .
Scheduled showings , inspections , and appointments , keeping agents calenders optimized and conflict free .
Assisted with listing launches , including photo orders , lockbox setup , signage coordination , and marketing distributions .