Summary
Overview
Work History
Education
Skills
Accomplishments
Languages
Timeline
Generic

Jayda Hankins

Houston

Summary

Detail-oriented professional known for critical thinking and proactive problem-solving. Experienced in managing remote tasks and guiding new employees, dedicated to optimizing customer service protocols and enhancing overall operational efficiency.

Overview

3
3
years of professional experience

Work History

Customer Service Representative

Safetech USA
08.2024 - 09.2025
  • Resolved customer inquiries effectively, ensuring high satisfaction levels and repeat business.
  • Processed orders and returns efficiently, maintaining accurate records in company database.
  • Collaborated with team members to streamline communication and improve service delivery times.
  • Guided new employees through customer service protocols and system navigation to ensure effective onboarding.
  • Adapted to flexible work environment by effectively managing tasks from home on specified days.
  • Identified recurring issues in customer feedback and suggested solutions for process improvements.

Virtual Real Estate Assistant

Foreclosure Experts
06.2022 - 07.2025
  • Assisted agents in preparing property listings and marketing materials.
  • Coordinated property showings and client appointments efficiently.
  • Managed communication between clients, lenders, and attorneys to ensure smooth transactions.
  • Conducted market research to support pricing strategies for distressed properties.
  • Coordinated appointments to show marketed properties.

Education

High School Diploma -

Humble Highschool
Humble, TX
05-2022

Skills

  • Customer service
  • Active listening
  • Critical thinking
  • Data entry
  • virtual collaboration experience
  • Remote proficiency

Accomplishments

  • Successfully organized and maintained CRM systems on REI Reply and spreadsheets . Improving lead tracking and reducing missed follow ups .
  • Scheduled showings , inspections , and appointments , keeping agents calenders optimized and conflict free .
  • Assisted with listing launches , including photo orders , lockbox setup , signage coordination , and marketing distributions .

Languages

English
Full Professional

Timeline

Customer Service Representative

Safetech USA
08.2024 - 09.2025

Virtual Real Estate Assistant

Foreclosure Experts
06.2022 - 07.2025

High School Diploma -

Humble Highschool