Overview
Work History
Education
Skills
Timeline
Generic

Jayda Janssen

Ladysmith ,Wisconsin

Overview

7
7
years of professional experience

Work History

Customer Service Representative

Chippewa Valley Bank
01.2024 - Current
  • Trained new staff on customer service protocols and system navigation
  • Answer phone calls to assist customers with questions they have
  • Problem solve to help customers understand their banking
  • Handle currency daily
  • Open and update various account types
  • Maintain and update records in different settings

Customer Service Representative

Prevea Health
07.2022 - 01.2024

• Assist patients with appointment scheduling for various locations and specialties

• Answer phone calls

• Take patient payments in clinic and via phone

Veterinary Assistant

Phillips Veterinary Clinic
09.2019 - 07.2022
  • Assist the doctors with appointments, surgeries, and emergencies
  • Stock surgery and patient visit rooms
  • Clean up after animals
  • Administer medications and vaccines following proper protocol
  • Monitor surgery and hospitalized patients
  • Answer phone calls to schedule appointments

Education

High School Diploma -

School District of Phillips
Phillips, WI
05.2020

Skills

  • Customer service
  • Active listening
  • Critical thinking
  • Data entry
  • Customer relations
  • Call center experience
  • Computer proficiency
  • Complaint handling
  • Payment processing
  • Call management
  • Paperwork processing
  • Documentation

Timeline

Customer Service Representative

Chippewa Valley Bank
01.2024 - Current

Customer Service Representative

Prevea Health
07.2022 - 01.2024

Veterinary Assistant

Phillips Veterinary Clinic
09.2019 - 07.2022

High School Diploma -

School District of Phillips
Jayda Janssen