Summary
Overview
Work History
Education
Skills
Certification
Timeline
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JAYDA RITCHEY

Warner Robins,GA

Summary

Dynamic Customer Service Representative with a track record of delivering exceptional support through outstanding written and verbal communication skills. Recognized for active listening abilities that foster strong customer and work relationships. Committed to maintaining productive work environments while consistently exceeding performance expectations.

Overview

5
5
years of professional experience
1
1
Certification

Work History

Customer Service Rep/Patient Referral Coordinator

SleepWell
01.2024 - Current
  • Process and request referrals and needed documentation for patient's DME equipment
  • Answer all incoming phone calls within seconds to assure customer satisfaction
  • Guide patients through insurance and billing questions
  • Put in sales orders for medical equipment, taking payment as necessary
  • Learned medical terms pertaining to Sleep Apnea
  • Experience with Brightree EMR System
  • Assist and set up patient's with CPAP machines as neccasary

Administrative Assistant

Advanced Health & Rehab
06.2022 - 07.2023
  • Met with families to discuss financial obligations as well as complete needed paperwork for the Medicare & Medicaid process
  • Communicated with insurance companies regarding patients and sent clinical documentation to companies to insure patient coverage
  • Opened, read, and replied to incoming postage and other materials
  • Responsible for filing all medical records and maintaining updated information on patients
  • Monitored all patient accounts and made sure their patient liabilities were taken out and account balances were correct
  • Took receptionist's place during lunch daily
  • Experience with PointClickCare EMR System

Cashier

Zaxby’s
02.2022 - 06.2022
  • Took customer orders and completed cash as well as credit transactions
  • Performed opening and closing procedures, such as counting cash register, restocking, and cleaning

Team Member

Chick-fil-A
02.2021 - 05.2021
  • Acquired many skills, such as attention to detail, time management, building customer loyalty, and patience
  • Took and prepared orders in drive-thru, and dining room
  • Preformed daily restocks and cleaning regimines

Education

GED -

Central GA Technical College
Warner Robins, GA
02.2022

Skills

  • Complaint resolution
  • Scheduling
  • Billing
  • Microsoft Excel
  • Product knowledge
  • EMR Systems

Certification

-Cultural Competence in Health Care

-Understanding HIPAA

-Handling Complaints

Timeline

Customer Service Rep/Patient Referral Coordinator

SleepWell
01.2024 - Current

Administrative Assistant

Advanced Health & Rehab
06.2022 - 07.2023

Cashier

Zaxby’s
02.2022 - 06.2022

Team Member

Chick-fil-A
02.2021 - 05.2021

GED -

Central GA Technical College
JAYDA RITCHEY