Jaydah Moody
Brooklyn,NY
Summary
Empathetic professional in customer service known for high productivity and efficiency in task completion. Possess specialized skills in conflict resolution, data entry, and customer relationship management. Excel in communication, problem-solving, and adaptability, ensuring positive experiences and outcomes for customers.
Overview
7
7
years of professional experience
Work History
Fraud Analyst - Deposit Services Representative
Ponce Bank
03.2022 - Current
- Review allegations of suspected fraud using Fiserv CWS.
- Analyze relevant documentation, such as account agreements and state-issued business documents.
- Report findings on Argo Oasis, and create cases on Salesforce GPS.
- Analyzed irregular behavior to identify potential risks.
- Possess skills in preventing and detecting any fraud, irregularity, and theft.
- Analyze check, and ACH fraud.
- Prepared documentation, reports, and logs to identify and manage sales metrics and support process driven activities.
- Organized meetings, and provided presentations as needed.
Sales and Service Associate
Sephora
11.2017 - 03.2020
- Absorbed knowledge of products and techniques to stay up-to-date.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Took special orders in person and over telephone, generating additional revenue every month.
- Escalated customer concerns, issues, and requirements to supervisors for immediate rectification.
- Consulted with customers regarding needs and addressed concerns.
Education
Bachelor of Arts - Business Management
Fashion Institute of Technology
New York, NY05.2024
Highschool Diploma -
First Brooklyn Highschool
Brooklyn, NY06.2018
Skills
- Strong communication
- Teamwork building
- Fiserv
- Salesforce GPS
- Global Center - BSA
- MS Office
- Google Suite
- Adobe
- Administrative Support
- Claims information gathering
- Documentation and reporting
Timeline
Fraud Analyst - Deposit Services Representative
Ponce Bank
03.2022 - Current
Sales and Service Associate
Sephora
11.2017 - 03.2020
Bachelor of Arts - Business Management
Fashion Institute of Technology
Highschool Diploma -
First Brooklyn Highschool
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