Jaydan O'Brien

• I started off as a host and within a year of working there I gained multiple positions such as take out, LSM support, help with catering, a trainer in theses different positions and a server.
• Maintained cleanliness and organization of dining area to enhance guest experience.
• Delivered exceptional customer service by efficiently taking and processing orders.

• Managed cash and credit transactions accurately during peak hours.
• Resolved customer complaints promptly to maintain satisfaction levels.
• Suggested menu items based on guest preferences, boosting overall sales.
• Served food and beverages promptly with focused attention to customer needs.
• Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
• Cultivated warm relationships with regular customers.
• Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
• Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
• Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
• Assisted in training new hires, providing guidance on restaurant standards and best practices.
• Learned and followed local alcohol laws to keep restaurant compliant with regulations.

- I worked as assistant and worked my way up to a manager and half owner along with my mom as the other owner.

• Implemented cost-saving strategies that improved overall business profitability.
• Monitored financial performance, preparing reports for strategic planning sessions.
• Provided exceptional leadership by managing a team of employees dedicated to delivering outstanding customer experiences and driving business growth objectives effectively.
• Ensured compliance with relevant industry regulations by establishing thorough documentation processes and adhering to best practices in all aspects of small business management.