Jayde Hunter
Tampa,FL
Summary
With a track record of consistently exceeding job expectations and earning the trust of colleagues and management, I have become a reliable leader and mentor within my team. Through adapting my work methods to eliminate inefficiencies, I optimize productivity throughout the workday. Renowned for my discipline and ability to work independently, I consistently deliver high-quality results that command respect from superiors and peers.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Administrative Assistant
TD Synnex
Clearwater, FL
04.2024 - Current
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
- Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
- Ensured accurate record-keeping with diligent data entry and database management for vital company information.
Customer Service Supervisor
KGI
Tampa, FL
02.2022 - 04.2024
- Provides day-to-day leadership to ensure a high performance, customer service-oriented work environment that supports achieving the Department's and the District's mission, objectives and values
- Prioritize, assign, evaluate and supervise the work of all Customer Service Representatives
- Provides coaching and guidance for performance improvement and development; directs and oversees the training of new representatives
- Plans and implements work programs and customer service activities: modifies departmental procedures and processes; creates quality assurance tools to ensure completion, quality and timeliness
- Write and conduct formal performance appraisals: participates in a variety of personnel actions including hiring, counseling, training, promotion, discipline, and termination.
- Improved customer satisfaction by addressing and resolving escalated issues promptly and professionally.
Customer Service Supervisor
Concentrix
12.2020 - 02.2022
- Coaching, counseling, and disciplining employees
- Plans, monitors, and appraises job results
- Conducts training
- Processing 300+ emails and applications
- Communicate with potential customers by answering product and service questions; suggesting information about other products and services
- Process orders, prepare correspondences and fulfill customer needs to ensure customer satisfaction.
- Promoted a positive work environment through open communication channels, fostering team collaboration and high morale.
- Collaborated with other departments to address recurring customer concerns, improving overall service quality.
LKQ Pick Your Part Customer Service Representative
06.2020 - 12.2020
- Respond to telephone inquiries, providing quality service to customers and associates inquiring about the availability of products or status of orders
- Access electronic and paper cataloging systems to look up product information and availability
- Strive for quick complaint resolution; commended by supervisor for the ability to resolve problems on the first call and avoid escalation of issues.
Student Loan Consultant
Wipro
11.2019 - 06.2020
- Answered an average of 60+ calls per day by addressing customer inquiries, solving problems providing information of eligible programs available
- Worked efficiently with the department of education to properly apply for financial based programs on behalf of the federal student loan holder.
Tampa Family Health Centers Patient Care Specialist
03.2019 - 11.2019
- Answer high volume phone calls from patients, respond to questions or complaints, and handle billing issues or payments.
CNA Representative
Comfort Keepers
08.2018 - 03.2019
- Responded appropriately to the physical, emotional and developmental needs of patients
- Maintained accurate records of patient care, condition, progress and concerns
- Assisted patients with bathing, oral hygiene, grooming, feeding, and elimination.
Front Desk Associate Internship
Office of Human Rights
11.2016 - 04.2017
- Accommodated guests by making them feel welcome, informed, and cared for during the entire length of their stay
- Expedited the check-in/check-out process with swift computer and cash register skills.
Front Desk
Phlebotomy Practice, One Blood
Internship St Petersburg, FL
11.2015 - 04.2016
- Contacted insurance providers to verify insurance information with proper billing codes, post payments
- Handled and processed confidential patient information and cleaned and stocked the office and reception area as needed.
Education
Diploma -
Fort Myers Senior High School
Fort Myers, FLMedical Assistant Program -
Job Corp. Vocational Training School
St. Petersburg, FLSkills
- Team player mentality
- Reliability and punctuality
- Patience and composure
- Calendar Management
- Time Management
- Problem-solving skills
- Initiative-taking
- Listening Skills
- Customer Service
- Guest Relations
- Front Desk Management
- Administrative Skills
- Administrative Support
- Clerical duties
- Front Office Support
Accomplishments
The ability to help and develop others.
Certification
CPR/ First Aid Certified
Knowledgeskillsabilities
Knowledge of: Customer service practices and customer oriented telephone etiquette. District water and sewer rules and regulations and meter service operations and issues related to assigned functions. District personnel rules and policies. Office administrative procedures and methods. Cash, check and credit card handling techniques. Principles and methods of business correspondence, recordkeeping and filing. Principles and practices of sound business communications and correct English use, including spelling, grammar and punctuation. Appropriate safety precautions, procedures, practices and regulations related to maintain a department/division safety program
Timeline
Administrative Assistant
TD Synnex
04.2024 - Current
Customer Service Supervisor
KGI
02.2022 - 04.2024
Customer Service Supervisor
Concentrix
12.2020 - 02.2022
LKQ Pick Your Part Customer Service Representative
06.2020 - 12.2020
Student Loan Consultant
Wipro
11.2019 - 06.2020
Tampa Family Health Centers Patient Care Specialist
03.2019 - 11.2019
CNA Representative
Comfort Keepers
08.2018 - 03.2019
Front Desk Associate Internship
Office of Human Rights
11.2016 - 04.2017
Front Desk
Phlebotomy Practice, One Blood
11.2015 - 04.2016
Diploma -
Fort Myers Senior High School
Medical Assistant Program -
Job Corp. Vocational Training School