Jayden Hurlburt
Deptford,NJ
Summary
Enthusiastic guest service representative focused on delivering exceptional customer experiences. Strong problem-solving abilities and effective communication skills contribute to fostering a welcoming environment and ensuring guest satisfaction.
Overview
1
1
Certification
3
3
years of professional experience
Work History
Concierge/Guest Service Representative
Moreys Piers Beachfront Waterparks
Wildwood, New Jersey
06.2026 - 08.2026
- Greeted guests warmly and provided information about waterpark attractions.
- Coordinated rental equipment and cabana booking services, ensuring seamless guest experiences.
- Resolved guest complaints promptly, ensuring a positive atmosphere for all visitors.
- Resolved customer complaints efficiently, contributing to a positive atmosphere for all visitors.
- Collaborated with team members to create memorable guest experiences across the parks.
- Maintained cleanliness and organization of the concierge area at all times.
Merchandise Associate
TJMAXX
Deptford, NJ
10.2025 - 06.2026
- Organized and designed visually appealing merchandise displays to attract customers.
- Assisted customers with product selections and inquiries.
- Delivered exceptional customer service, enhancing overall shopping experience and customer satisfaction.
- Collaborated with team members to consistently meet or exceed daily sales goals.
- Processed sales transactions accurately using point-of-sale systems.
- Handled returns and exchanges following store policies efficiently.
- Helped customers by answering questions and locating merchandise.
- Kept calm and applied strong problem-solving and interpersonal skills to resolve conflicts.
Concierge/Guest Service Representative
Moreys Piers Beachfront Waterparks
Wildwood, New Jersey
06.2025 - 09.2025
- Resolved guest complaints promptly, ensuring a positive atmosphere for all visitors.
- Addressed customer complaints swiftly, fostering a welcoming environment for all visitors.
- Welcomed guests and shared insights on waterpark attractions to enhance their visit.
- Coordinated rental equipment and cabana booking services, ensuring seamless guest experiences.
- Collaborated with team members to create memorable guest experiences across the parks.
- Ensured cleanliness and organization of concierge area, promoting a tidy and inviting space.
Water Park Assosiate/Admissions
Moreys Piers Beachfront Waterparks
Wildwood, New Jersey
06.2024 - 09.2024
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Provided excellent service and attention to customers when face-to-face or through phone conversations.
- Executed day-to-day duties with accuracy and efficiency to support operational success.
- Organized and prioritized tasks to meet service goals and improve customer experience.
- Collaborated with diverse coworkers to resolve product and service issues, enhancing team effectiveness.
- Worked with cross-functional teams to achieve goals.
- Collaborated closely with team members to achieve project objectives and meet deadlines.
Water Park Assosiate/Admissions
Moreys Piers Beachfront Waterparks
Wildwood, New Jersey
06.2023 - 09.2024
- Delivered attentive service to customers through face-to-face and phone interactions.
- Enhanced customer satisfaction by resolving issues with knowledgeable and friendly service.
- Organized and prioritized tasks to meet service goals and improve customer experience.
- Performed day-to-day duties accurately and efficiently to support operations.
- Collaborated with diverse coworkers to resolve product and service issues, enhancing team effectiveness.
- Collaborated closely with team members to achieve project objectives and meet deadlines.
- Collaborated with cross-functional teams to streamline processes.
Education
Bachelor of Science - Civil And Environmental Engineering
Rowan University
Glassboro, NJ05-2030
High School Diploma -
Deptford TWP High School
Deptford NJ06-2026
Skills
- Reservation coordination
- Customer service
- Project management
- Team collaboration
- Effective communication
- Problem solving
- Time management
Certification
- AutoCAD Certification
Accomplishments
- Completed High School Career In 3 Years
Timeline
Concierge/Guest Service Representative
Moreys Piers Beachfront Waterparks
06.2026 - 08.2026
Merchandise Associate
TJMAXX
10.2025 - 06.2026
Concierge/Guest Service Representative
Moreys Piers Beachfront Waterparks
06.2025 - 09.2025
Water Park Assosiate/Admissions
Moreys Piers Beachfront Waterparks
06.2024 - 09.2024
Water Park Assosiate/Admissions
Moreys Piers Beachfront Waterparks
06.2023 - 09.2024
Bachelor of Science - Civil And Environmental Engineering
Rowan University
High School Diploma -
Deptford TWP High School