Summary
Overview
Work History
Education
Skills
Timeline
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JAYDEN JOHNSON

West Valley City

Summary

Dynamic and results-driven professional with a proven track record at Clark Planetarium, excelling in customer service and conflict resolution. Recognized for enhancing operational efficiency and building team morale through exceptional communication and active listening skills. Committed to fostering teamwork and promoting workplace safety while achieving goals!

Overview

6
6
years of professional experience

Work History

Sub Maker

Jersey Mike's Subs
11.2024 - Current
  • Managed inventory levels to minimize waste while ensuring adequate supplies for peak periods.
  • Consistently met or exceeded daily sales goals set by management through excellent product knowledge and persuasive selling skills.
  • Provided exceptional customer service by greeting guests warmly, taking accurate orders, and addressing any concerns promptly.
  • Streamlined sandwich assembly process, resulting in faster service times for customers.
  • Built loyal customer base through friendly interactions and consistently delicious subs.
  • Supported store cleanliness initiatives by promptly managing spills, sweeping floors, and sanitizing surfaces to maintain a safe and inviting dining environment.
  • Assisted with opening and closing duties such as prepping ingredients, cleaning workspaces, and restocking supplies.
  • Developed strong knowledge of menu items and ingredients to better assist customers with dietary restrictions or allergies.
  • Collaborated with team members to ensure smooth workflow and timely order fulfillment.
  • Maintained a clean and organized workspace, ensuring all food was prepared in a sanitary environment.
  • Increased efficiency by multitasking between various workstations during busy times.
  • Continuously sought opportunities to learn about new products or techniques that could enhance the quality of sub sandwiches offered at the establishment.
  • Greeted guests, promoted specials, and took orders.

Team Lead

Clark Planetarium
09.2019 - 11.2024
  • Trained new team members by relaying information on company procedures and safety requirements.
  • Promoted a positive work environment by fostering teamwork, open communication, and employee recognition initiatives.
  • Served as a role model for the team by demonstrating commitment to excellence, professionalism, and adherence to company values at all times.
  • Coached team members in techniques necessary to complete job tasks.
  • Worked different stations to provide coverage.
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Developed strong product knowledge to provide informed recommendations based on individual customer needs.
  • Collaborated with team members to develop best practices for consistent customer service delivery.
  • Participated in training programs to enhance product knowledge and customer service skills.
  • Maintained detailed records of customer interactions and transactions, ensuring accurate documentation and follow-up.
  • Resolved escalated customer issues, restoring confidence in company's commitment to service excellence.

Education

High School Diploma -

Granger High School
West Valley Ut
06-2021

Skills

  • Client support
  • Customer service
  • Active listening
  • Data entry
  • Critical thinking
  • interpreting
  • Conflict resolution
  • Coaching and mentoring
  • Workplace safety

Timeline

Sub Maker

Jersey Mike's Subs
11.2024 - Current

Team Lead

Clark Planetarium
09.2019 - 11.2024

High School Diploma -

Granger High School

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JAYDEN JOHNSON