Jayden Jones
Orchard Lake ,MI
Overview
1
1
year of professional experience
Work History
Host
Red Lobster
04.2022 - 08.2023
- Answered customer questions about hours, seating, and menu information.
- Supported servers, food runners, and bussers with keeping dining area ready for every guest.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
- Monitored seating area and checked restrooms regularly to keep spotless.
- Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
- Worked with front of house staff to move tables and adjust seating to accommodate groups with special requests.
- Assisted managers with quickly resolving service- and food-related issues.
- Greeted customers warmly upon arrival and provided friendly and warm presence throughout dining experience.
Education
Business Administration
Central Michigan University
Mount Pleasant, MI04.2027
High School Diploma -
West Bloomfield High School
West Bloomfield, MI06.2023
Skills
- Customer Service
- Critical Thinking
- Communication
- Teamwork
- Active listening
Affiliations
- Black Males Rock
- Inner City Inclusion
Timeline
Host
Red Lobster
04.2022 - 08.2023
Business Administration
Central Michigan University
High School Diploma -
West Bloomfield High School