Professional managerial candidate with deep understanding of operational excellence and team leadership. Proven ability to drive growth and enhance productivity through strategic planning and effective resource management. Emphasizes collaboration and adaptability to meet organizational goals, showcasing excellent problem-solving and decision-making abilities.
Work History
General Manager
3 Months
Amigos and Kings Classic | 04.2026 - 07.2026
Directed daily operations to enhance service quality and customer satisfaction.
Developed team training programs to improve staff performance and operational efficiency.
Coordinated scheduling and staffing to ensure optimal resource allocation during peak hours.
Implemented inventory management systems to streamline stock control processes.
Managed daily operations to ensure efficient service delivery and customer satisfaction.
Resolved customer complaints promptly to maintain high service standards and loyalty.
Server
9 Months
The Brunchery | 06.2025 - 03.2026
Provided exceptional customer service, ensuring positive dining experiences for all guests.
Processed orders efficiently using point-of-sale system, minimizing wait times for guests.
Assisted in menu knowledge, enabling informed recommendations for customers.
Maintained cleanliness and organization of dining area to uphold health and safety standards.
Adapted to fast-paced environment while managing multiple tables effectively.
Handled cash transactions accurately, ensuring proper change and receipt issuance.
Served food and beverages promptly with focused attention to customer needs.
Cultivated warm relationships with regular customers.
Bussed and reset tables to keep dining room and work areas clean.
Assisted in training new hires, providing guidance on restaurant standards and best practices.
Assistant Manager
3 Years 2 Months
Landmark Century Cinema | 05.2022 - 07.2025
Developed and implemented training programs for staff to enhance performance and service quality.
Supervised daily operations to ensure optimal customer service and operational efficiency.
Coordinated scheduling and staffing to maintain adequate coverage during peak hours.
Analyzed customer feedback to identify areas for improvement in service delivery.
Managed inventory levels, ensuring timely restocking of concessions and supplies.
Collaborated with management on marketing initiatives to increase ticket sales and attendance.
Developed strong working relationships with staff, fostering a positive work environment.
Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
Maintained and operated digital cinema projection systems, ensuring projectors remained functional and ready for scheduled screenings.
Programmed and configured projectors for movies, trailers, and other scheduled content.
Managed and sent SPLs (show playlists) for trailers and feature films, ensuring content was properly sequenced and ready for playback.
Performed show setup and startup procedures, troubleshooting projection issues and ensuring movies were successfully brought online and started on schedule.
Assistant Manager
10 Years 2 Months
Amigos and Kings Classic | 02.2012 - 04.2022
Trained and mentored staff in customer service protocols and operational procedures.
Analyzed customer feedback to identify areas for service improvement and implement solutions.
Managed conflict resolution among staff, fostering a positive work environment for optimal team performance.
Supervised day-to-day operations to meet performance, quality and service expectations.
Maintained a clean, safe, and organized store environment to enhance the customer experience.
Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
Improved customer satisfaction by addressing and resolving complaints promptly.
Mentored junior staff members in their professional development by offering guidance/support in their assigned roles.
Enforced company policies consistently while handling disciplinary actions when necessary with fairness and respect.
Oversaw daily operations to maintain store cleanliness and organization.
Maintained compliance with health and a safety regulations, ensuring safe environment for both staff and customers.